Section Manager, Business Process & Technology

The Section Manager is responsible for leading, collaborating, overseeing and directing activities related to the Business Process and Technology team. Specifically, this position has direct responsibility for Technology, Data Analytics, Training & Change Management, and the Subject Matter Expert (SME) group. The role is to lead the development, implementation and direct management of various new business technology programs/initiatives, in addition to creating the training, onboarding and technical expertise required to develop and educate the larger Energy Services organization.

Core Responsibilities

• Create the vision and leadership necessary to oversee and direct activities related to the Customer Project Management System (CPMS) technology development, Project Center External Portal, and deliver an ever-changing dynamic enhanced customer experience to our energy services customers.
• Design, implement and coordinate new and existing technical, training, support and administrative programs.
• Tracks and publishes data analytics related to New Business work volume, technology improvements and any training / SME related initiatives.
• Lead and manage a team of 40-50 employees, providing support for their professional development, and growing their technical capabilities as it relates to the support of the larger energy services organization.
• Manager must stay current with business trends including, but not limited to internal changes, such as enterprise software/process changes (e.g. CPMS, EGIS, CORE CC&B, etc.) and Electrification initiatives.
• Section Manager will be required to support emergency response efforts during storm restoration and heat contingencies.
• Collaborate with internal Energy Services departments to standardize how work is processed across all regions
• May perform other related assignments as required, including coordinating and leading department project meetings with internal IT company groups customers. Research new technology or systems that may be recommended for deployment to reduce costs and become more efficient.
• Support Corporate Emergency Response Center (CERC) and support emergency Incident Command Structure (ICS) situations when required.

Required Education/Experience

• Bachelor's Degree and 8 years' of related work experience in Combined Energy Services & Construction or Engineering or Customer Service.

Preferred Education/Experience

• Bachelor's Degree and 8 years' of related work experience in Combined Energy Services & Construction or Engineering or Customer Service.

Relevant Work Experience

• Ability to clearly articulate messages to a variety of audiences, required.
• Ability to lead and project manage a variety of key business initiatives and distribution communication accordingly, required.
• Ability to influence the larger enterprise by influencing multiple organizations to ensure alignment and collaboration between peripheral teams, required.
• 8-10 years Knowledge of various Company computer applications such as CPMS, Mapping, CIS/CORE CC&B, Oracle (Procurement), required.
• Working knowledge of regulations, compliance activities and corporate policies that apply to customer new business, additional services, and repair projects, required.
• Proficiency in subject areas such as Basic Electricity and Gas, Transmission and Distribution, required.
• Must demonstrate clear understanding of IT process/protocol and recognize an urgency to push forward technology to improve the customer experience, requried.
• Organized with a natural inclination for planning strategy and tactics, required.
• Problem solving and root cause identification skills, required.

Skills and Abilities

• Strong written and verbal communication skills
• Develops and delivers effective presentations
• Effective interpersonal skills
• Strong verbal communication and listening skills

Licenses and Certifications

• Driver's License Required

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to travel within Company service territory, as needed.
• Must wear all necessary Personal Protective Equipment (PPE)
• Must be able to work off hour shifts.
• Respond to emergencies on a 24 hour 7 day per week as needed
• Must travel to company locations to work on storm restoration and heat contingencies
• Must be able to respond to company emergencies by performing System Emergency Assignment, including nights, midnights, weekends, and holidays