Security Account Manager

When the lights are on, when the lights are off…your team is always in motion!

Join Blackwell as the Account Manager overseeing a full-scale, 24/7 security force – complete with two Security Supervisors and a team of specialists who rely on your leadership, vision, and ability to remain calm under pressure. If you want a role where every hour has purpose, you’ve found it!

Leadership & Team Management

· Lead, mentor, and coach employees assigned to the account, including shift supervisors and Flex Officers.

· Foster a culture of accountability, professionalism, and customer service excellence.

· Conduct regular performance reviews and administer disciplinary actions when needed, in partnership with Human Resources.

· Support workforce planning by assisting with recruiting, staffing, onboarding, and ongoing training.

Operational Excellence

· Ensure daily operational standards, policies, and procedures are consistently followed.

· Maintain full compliance with Blackwell regulations, client requirements, and the Employee Handbook.

· Manage overtime, timesheet accuracy, and payroll deadlines for assigned personnel.

· Perform routine site inspections, provide real-time coaching, and proactively address gaps in service delivery.

· Quickly respond as a Rapid Responder during urgent or emergent situations.

Client Partnership & Relationship Management

· Act as the primary point of contact for client leaders, building trust through responsiveness, clarity, and follow-through.

· Conduct regular client check-ins and collaborate with Blackwell ownership to identify opportunities for organic growth.

· Provide timely and professional written weekly recaps, incident follow-ups, and operational updates.

· Manage escalated issues from clients or employees, leveraging support from senior leadership and HR as needed.

Administrative & Strategic Support

· Maintain a deep understanding of each role assigned at the property and support cross-training as appropriate.

· Ensure all staff remain current on required systems, certifications, processes, and policies.

· Collaborate with Blackwell HQ to support process improvements, policy deployment, and technology adoption.

· Perform other responsibilities aligned with the overall purpose and needs of the role.

· Bachelor’s degree in Business, Management, Criminal Justice, or a related field preferred.

· Experience managing remote or multi-site teams preferred.

· Strong leadership, decision-making, and problem-solving skills.

· Exceptional communication abilities — verbal, written, and presentation.

· Ability to stay organized, meet deadlines, and perform effectively under pressure.

· Demonstrated flexibility, adaptability, and skill in managing multiple priorities.

· High integrity, customer service focus, and a professional, hospitality-driven demeanor.

· Proficiency in Microsoft Office (Excel, PowerPoint, Word) and ability to quickly learn new software tools.

· Eligibility to obtain and maintain an unarmed security license per jurisdictional requirements.

· Valid Missouri or Illinois driver’s license with an unrestricted DMV record.

· Successful completion of applicable background checks.