Security Administrator
Summary
The Security Administrator manages the IT security ticket queue, remediates routine security alerts, and assists in the maintenance of identity, endpoint, and cloud security platforms. They support user access requests and contribute to security project documentation and workflows.
Why have a job when you can build a career? We are proud to be defined by the excellent service and convenience offered to our members, as well as our diverse workforce and company culture. There are many reasons to work for MIDFLORIDA, which is probably why we were voted one of Florida Trend's "Best Places To Work." MIDFLORIDA offers a positive team culture, an open door management style, a commitment to diversity, stability, competitive benefits, and a career path with a growing, successful company! Join us on our mission to improve the financial well-being of our members!
Security Administrators perform the following functions:
- Serve as a frontline resource for the IT Security ticket queue by reviewing, triaging, documenting, and resolving routine security requests, alerts, access changes, and operational tasks.
- Remediate routine tickets and corrective actions opened by the Information Security team, including documenting steps taken and escalating items that require senior IT Security review.
- Assist with the administration, maintenance, and troubleshooting of assigned IT Security platforms, including identity, endpoint, email, web, DLP, cloud, and monitoring technologies.
- Support user access and authentication activities, including account security tasks, MFA support, security group changes, access review follow-up, and related identity requests.
- Perform initial review and validation of security alerts, system notifications, and operational issues according to established IT Security procedures.
- Assist with assigned IT Security projects by coordinating tasks, tracking action items, testing solutions, maintaining documentation, and supporting project deliverables.
- Partner with other departments, vendors, and business teams to complete remediation activities, resolve security-related requests, and support secure operations.
- Maintain accurate procedures, knowledgebase articles, remediation notes, implementation records, and operational documentation for assigned responsibilities.
- Identify opportunities to improve ticket handling, documentation, recurring processes, and day-to-day IT Security workflows.
- Exercise sound judgment and discretion while remaining compliant with well-defined limits, procedures, and security guidelines.
- Provide technical solutions in support of MIDFLORIDA’s electronic services.
- Communicate professionally and efficiently with all departments, vendors, and internal teams while promoting collaboration and service excellence.
- Exhibit a high degree of integrity, trustworthiness, attention to detail, and professionalism at all times.
- Perform other duties as assigned.