Security and Shelter Access Coordinator

Let’s be real—this isn’t just a “front desk” job.

You’re the first face people see. The calm in tense moments. The person who helps keep a shelter safe, welcoming, and running smoothly.

At Bethany House Services, we do meaningful work and we need someone who can balance heart, awareness, and confidence every single shift.

If you’ve got strong instincts, great people skills, and know how to keep your cool when things get complicated… keep reading.

💙 Why This Role Matters

This isn’t about sitting behind a desk. It’s about helping create a space where people feel safe, respected, and supported during some of the most challenging times in their lives.

We also believe that doing great work shouldn’t come at the expense of your well-being. That’s why we offer a benefits package designed to support you on and off the job, including:

• Paid Time Off, holidays, and sick leave so you can recharge when you need it
• Major medical, dental, and vision coverage for you and your family
• A 401(k) to help you plan for the future
• Company-paid life insurance for added peace of mind
• Short-term and long-term disability coverage to protect your income
• Employee Assistant Program to assist with life’s curve-balls thrown your way

🧠 What You Bring

• You’re observant, you notice what others miss
• You communicate clearly and confidently
• You can de-escalate situations without escalating them
• You treat everyone with dignity and respect
• You can balance being welcoming and being firm when needed

⭐ BONUS POINTS FOR:

• Experience in security, reception, or customer-facing roles
• Knowledge in de-escalation practices
• Experience working with vulnerable populations

💥 What You’ll Actually Do

This role is part security presence, part customer service pro, part problem-solver.

You’ll:

• Be the go-to contact for residents, visitors, donors, and staff
• Keep the building secure while making people feel welcome
• Control access points and ensure only authorized individuals enter
• Monitor activity across the facility and respond to concerns
• Use cameras and alerts to stay one step ahead of issues
• Step in to de-escalate high-stress situations calmly and respectfully
• Handle front desk duties like calls, logs, and documentation
• Support donation intake and day-to-day shelter operations

✅ The Basics

• Full-time | 40 hours/week
• Monday – Friday 2nd Shift
• High school diploma required (Associate’s preferred)
• Valid driver’s license
• Ability to pass background check and screening

👉 If you’re ready to be a steady presence in an environment that truly matters, apply now.