Security Assistant
This position serves as the Security Assistant for Police Service at Clement J. Zablocki VA Medical Center within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems. Dispatching of Police Officers to emergent situations, handling of internal and external customer service concerns in person and via telephone. Monitoring of CCTV security system to aid in detection of criminal and suspicious activity on VA property.
Duties: Physical Security Support: Monitors and responds to alarms; traces access patterns, programs assigns or removes user permissions and updates databases and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; Responsible for responding to alarm systems monitoring fire, access, intrusion, duress/panic, medical emergencies, psychiatric emergencies, medical assist teams, etc; and the emergency digital paging system. Monitors emergency weather alerts and transmits warning system-wide when appropriate. Maintains radio/alarm activity records/logs and prepares reports. Performs and conducts emergency callbacks when necessary. Issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs. Communication: Monitors and receives routine and emergency calls for a variety of sources that need police, fire, medical or other emergency services; Determines and prioritizes events and commits police resources appropriately; Receives and processes emergency calls, maintains contact with law enforcement units on assignment, maintains the status and location of Police Officers, and coordinates communication between agencies as needed; Monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; Coordinates with various federal, state, and local law enforcement officials for the coordination of emergencies; Responsible for the orderly flow of communications between the police dispatch center, agency leadership, and the workforce; maintains contact with law enforcement units; operates a variety of communications equipment, telephones, and computer systems to support both routine and emergency operations. Operational Support: Performs system checks on a variety of equipment used in the dispatch center. Troubleshoots systems when problems arise and resolves issues whenever possible; Conducts equipment inventories and completes records and other logs; Performs monthly alarm checks and submits reports documenting the operational status of each circuit tested. Initiates work orders for malfunctioning circuits and equipment; Enters, updates, and retrieves information from a variety of computer systems and sensitive databases. Uses the state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; Queries for items such as criminal histories, arrest warrants, driver's records, vehicle registrations, stolen property, firearms, etc. Enters or updates regional and national records and/or messages to support recovery of stolen property or missing/endangered persons; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits. Performs other related duties as assigned. Work Schedule: Varies Virtual: This is not a virtual position. Position Description/PD#: Security Assistant/PD00220A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is typically sedentary in nature. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.