Security Dispatch Officer - PT

Position Summary:

The Security Dispatch Officer communicates effectively on the radio, in writing, on the phone, and in the Security Department’s tracking software and relays all information to the Shift Manager or Assistant Shift Manager. Responsible for ensuring daily duties, shift schedule, and incoming requests for service are completed in a timely manner. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

1. Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.

2. Maintain familiarity of all public areas, Team Member service areas, and company grounds.

3. Maintain a daily logs of all activities on shift (e.g. Lost & Found logs, Dispatch Logs, etc.)

4. Report and take action as directed by Security Management with respect to all suspicious or unusual situations.

5. Document all incidents as directed by Security Management.

6. Maintain a working knowledge of security incident reports.

7. Maintain an extremely high level of integrity and confidentiality.

8. Practice teamwork, supporting fellow Team Members and creating an energized, positive work atmosphere.

9. Listen and accurately document information in the Security Department’s tracking software, as well as other formats.

10. Operate company vehicles responsibly and in accordance with all driving regulations and laws, while remaining alert and aware of any road hazards.

11. Demonstrate a thorough understanding of services that Security provides to Guests and Team Members.

12. Demonstrate and practice working knowledge of company policies, procedures, regulations and all applicable laws.

13. Keep Security Dispatch relief and on-coming Shift Management informed of any and all relevant information.