Security Engineer
Major Responsibilities
Provide project and maintenance supports on security products such as firewall, WAF, proxy, IPS/IDS, DLP and endpoint protection, etc.
Provide onsite hardware / software installation, configuration, troubleshooting, and replacement.
Respond to customer enquiries related to product failures, coordinating with product vendors, and documenting resolution steps for future references.
Lead troubleshooting efforts for complex security hardware issues to identify root causes and implement effective solutions.
Provide 24/7 on-call support for critical security emergencies, ensuring rapid response and resolution to minimize business impact.
Prepare and maintain technical documentation, e.g. procedures, project artifacts, test cases, etc.
Maintain accurate and up-to-date documentation and maintenance records.
Stay updated on emerging security technologies, threats, and industry trends, and recommend improvements.
Required Qualifications & Skills
Education & Certifications
Bachelor’s degree in Computer Science, Information Security, Electrical Engineering, or a related field. Higher Diploma with experience and qualifications will also be considered.
Certification for Checkpoint, Cisco, Fortinet, Juniper, Palo Alto products is an advantage.
Experience
3+ years of experience in information security, with a focus on security solutions and product supports.
Proven experience in managing security hardware replacement projects, including EOL/EOS planning, and deployment.
Experience with security products such as firewall, WAF, proxy, IPS/IDS, DLP and endpoint protection, etc.
Technical Skills
Deep expertise in security products from leading vendors.
Proficiency in configuring, managing, and troubleshooting firewalls, WAF, proxy, IDS/IPS, and endpoint security agents.
Knowledge of network protocols (TCP/IP, DNS, DHCP, SSL/TLS) and how they interact with security products.
Familiarity with hardware virtualization for virtual security appliances is a plus.
Ability to read and interpret hardware schematics, technical datasheets, and vendor documentation.
Soft Skills
Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex hardware issues under pressure.
Excellent communication skills (verbal and written) to collaborate with cross-functional teams, document processes, and present technical information to non-technical stakeholders.
Self-motivated and detail-oriented, with the ability to manage multiple tasks and project simultaneously.
Leadership skills to mentor junior staff and drive technical initiatives.
Ability to work independently and as part of a team, including 24/7 on-call rotations.
Good command of written and spoken English and Chinese.
Others
On-the-job training will be provided
Willing to work in non-office hours and public holidays
Available for night shift duty on a roster basis to support emergency‑call arrangements