Security Field Support Manager

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Your Task:

· This position is responsible for the coordination of, and investigations into all security incidents relating to DHL’s assets, personnel and shipments carried by DHL.

· This is a stand-alone position required to work independently of other areas within operations. Investigative work will form a large part of the position’s activities, and the holder will be required to liaise with police and other law enforcement agencies as well as third party security organizations.

· Upholding effective security policies and procedures to ensure that DHL’s customers’ shipments are protected.

· Upholding effective security policies and procedures to ensure that DHL’s staff and assets are protected.

· Conduct security audits and assist other departments (e.g GSOP, TAPA, C-TPAT) to conduct audits on company facilities and processes

· Lodge police reports and liaise with the police and courts on criminal investigation matters. If necessary, represent DHL in court proceedings.

· Initiate and maintain law enforcement liaison with local authorities to provide assistance when needed and to exchange information in accordance with company policy.

· Coordinates investigations carried out locally by country or aviation resources and provide support, guidance and expertise to the investigation process and the resulting follow-up activity.

· Manages and Maintains the Security Incident Database for all security incidents

· Conducts investigations into security incidents e.g. loss/theft of shipments, company assets, and criminal acts against property or personnel

· Assist the National Security Manager in the delivery of the SAFE training program

· Assist and guide local and regional management in the handling of often complex legal, personnel and procedural issues and minimize DHL’s exposure to liability in any civil or criminal actions that may result from the incidents investigated

· Apply analytical processes to gauge losses, estimate the probability of recurrence, the financial impact and, most importantly take a pro-active counter measures.

· Development, implementation and ownership of specialist training in the undertaking of investigations and the reporting and follow-up actions that are required for investigations both in-country and Regionally/Globally.

· Security assessment of new products and services; and the establishment of security standards, policies and practices to protect DHL personnel, property, revenues, information and other assets.

· Carry out any task that is required by his or her superiors from time to time.

What you bring?

· Minimum 5-8 years in law enforcement agency or equivalent

· Sound investigative record with investigation courses completed

· Strong contact with relevant local government bodies

· Preferably with college diploma or degree

· Excellent investigative skills

· Excellent communication and report writing skills

· Ability to follow up diligently and resolve cases/ issues in a timely and effective manner

· Be a good listener to clarify needs.

· Have a good knowledge of databases and related technology

· Ability to collate all necessary information with strong attention to detail

· Readily absorb and keep up to date with new product information, procedures and process flows

· Maintain performance under pressure and be able to respond to deadlines and urgent situations.

· Be proactive, have a sense of urgency and initiative to respond to customers’ needs.

· Be conscientious, honest, reliable and meet commitments

· Maintain a good corporate image when dealing with customers