Security Guard

The Security Guard is responsible for a visible presence to deter unauthorized or dangerous activity in the clinics and clinic grounds. The Security Guard is responsible for security work in a variety of activities including foot patrol, crime prevention, community relations, and non-criminal security services, and various tasks to support each site. They work in partnership with other employees, departments, agencies, and the public in delivering effective and innovative services. Approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.

We offer:

• Starting Wage - $19.50 to $22.50 per hr.
• 5-day work week

Must be able to work:

• Mon to Fri - 8 am to 5 pm

Comprehensive Benefits Package includes:

• Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
  • Low employee premiums, especially given rich benefits
  • $25 Primary Care Physician and Specialist Co-pays (in-network)
  • Low deductibles and co-insurance
  • Free provider visits and services at all Salud facilities
  • Preferred prescription pricing at Salud pharmacies
• Dental PPO plan
  • Includes Employee Discounts at All Salud Dental Facilities
• Vision
• Generous vacation accrual
• 10 paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
• Up to 8 paid accrued Sick Days per year
• Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
• 403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
• Flexible Spending Accounts
• Basic Life and AD&D
• Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

Duties and Responsibilities

1. Patient and Community Relations

• Work collaboratively with Facilities, Medical Providers, Dental Providers, Behavioral Health Providers, Medical Support Associates, Customer Service Associates, and other staff to ensure patients receive the highest standard of integrated healthcare.
• Advocate for vulnerable patient populations by ensuring patients are informed, supported, and comfortable during their visits to Salud
• Build and maintain positive relationships with patients, staff, and members of the community.
• Demonstrate cultural sensitivity and respect for the diverse backgrounds and circumstances of patients and community members
• Works in conjunction with Medical Providers, Medical Assistants, Enrollment Specialists, Customer Service Associates, and all other staff to ensure that patients obtain the highest standard of integrated health care
• Acts as a patient advocate for our vulnerable populations by ensuring that patients are fully informed and comfortable with their visit to Salud
• Follows procedures for the electronic health records system
• Performs other duties as assigned

2. Safety and Security

• Respond to non-criminal incidents, including verbal disturbances, abandoned vehicles, and parking complaints
• Conduct routine patrols of buildings, structures, parking lots, and large outdoor areas
• Perform visual and audio surveillance to help maintain a safe environment
• Monitor facility conditions and identify potential safety, security, or operational concerns
• Assist with crime prevention and community affairs as assigned
• Conduct regular patrols on foot throughout the facility and surrounding grounds to monitor safety concerns, security risks, and unusual activity
• Support safety and security training for clinic staff
• Respond to emergencies and requests for assistance from patients, employees, visitors, and emergency response personnel
• Maintain current Basic Life Support (BLS) certification and aid within the scope of training until qualified medical personnel arrives, when necessary
• Take appropriate precautions to prevent accidents, injuries, and unsafe conditions
• Exercise sound judgment when responding to incidents and determine when law enforcement or other emergency services should be notified

3. Facility Maintenance and Groundskeeping

• Trash removal, building cleanup, and general housekeeping duties inside and outside the facility to help maintain a safe and clean environment
• Assist facilities staff when appropriate with minor building repairs and report maintenance concerns as needed
• Ensure facilities, equipment, and surrounding grounds are maintained in a clean, safe, and orderly condition
• Coordinate maintenance and repair services when necessary
• Conduct routine inspections of buildings, structures, parking areas, and outdoor spaces
• Assist with snow and ice removal and other weather-related facility needs as assigned

4. Emergency Response and Environmental Conditions

• Work safely in changing environmental conditions, including fog, smoke, rain, ice, and snow
• Remain alert to hazards that may affect the safety of patients, employees, visitors, and the public
• Follow established emergency procedures and communicate incidents to the appropriate personnel

5. Administrative Duties

• Gather information through interviews and obtain statements from individuals involved in incidents for documentation purposes
• Read, understand, and comply with applicable rules, regulations, policies, and procedures
• Prepare clear, accurate, factual incident reports and after-action reports when required
• Maintain visitor logs and issues, monitor, and collect visitor badges in accordance with established procedures
• Document and communicate safety, security, maintenance, and community-related concerns to the appropriate personnel
• Use Microsoft Word, Excel, Outlook, and other applicable computer programs to complete assigned administrative tasks
• Maintain the confidentiality of patient information, incident records, and other sensitive information
• Attend meetings and assist with special projects and other administrative assignments as needed
• Accept and deliver incoming packages and supplies to designated locations

6. Operational Support

• Operate a personal computer and associated software programs to complete assigned duties and documentation
• Operating a motor vehicle when traveling between work sites is required and authorized
• Develop familiarity with patients and the assigned facility to identify concerns and provide appropriate assistance
• Work effectively with the patient care team and other departments to support clinic operations
• Perform other duties and special projects assigned to support facility operations, patient services, safety, and community needs

Education:

• High school diploma or GED required

Experience:

• One to three years of experience in physical security is preferred
• One to three years of customer service experience preferred
• One to three years of experience with computers preferred

Licensure/Certifications:

• Valid Driver’s License
• First Responder or Basic Life Support (BLS) required within the first 60 days of employment

Knowledge, Skills, and Abilities:

• Communication: Communicates verbally and effectively by listening to people and by giving information, directions, and commands
• Problem-Solving and Judgment: Solves problems, exercises independent judgment, and determines when there is reasonable need to notify law enforcement
• Safety Awareness: Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents
• Teamwork: Works collaboratively and professionally with the patient care team, medical providers, facilities personnel, administrative staff, and other employees
• Computer Skills: Familiarity with Microsoft Word, Excel, Outlook, and other Microsoft Windows-based programs required
• Security Technology: Must have technical aptitude to work with Security Technology (closed-circuit monitoring, digital recording systems, cellular technology, and two-way radios)
• Customer Service: Team player who desires to work in a customer service environment
• Decision-Making Under Pressure: Works well under pressure and can make critical and well-thought-out decisions under duress
• Dependability and Work Ethic: Dependable and displays a good work ethic
• Independence and Initiative: Work with minimal supervision, demonstrate self-motivation, and take appropriate initiative while following established policies and procedures
• Confidentiality: Maintain the confidentiality of patient information, personnel matters, incident reports, and other sensitive information
• Interpersonal and Communication Skills: Demonstrate excellent interpersonal, verbal, and written communication skills
• Scheduling Flexibility: Be available to work on flexible schedules, including evenings and may include weekends, as required
• Mission Commitment: Demonstrate a genuine commitment to working for a nonprofit organization that provides healthcare services to low-income individuals and families
• Community Awareness and Cultural Sensitivity: Demonstrate awareness, respect, and sensitivity toward the needs, circumstances, and cultural backgrounds of low-income individuals, ethnic minority communities, and other vulnerable populations
• Must work well with the patient care team

The application window is anticipated to close by 11/30/26

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.