Security Manager

Position summary statement:

Ensure, manage and maintain a high security standard on the overall safety and security of the premises as well as the carparking system and account for the car park revenue. Provides investigation lead into losses, theft and other criminal activities. Advises on crisis, risk& safety management.

Primary Responsibilities:

Security& Safety

• Ensure that the Hotel is a secure and safe environment for guests, visitors and associates
• Reviews all security measures and procedures on a regular basis to ensure high security standard in the Hotel
• Develop and implement security policies, protocols and procedures
• Plan and coordinate security operations for specific events
• Coordinate the CERT team when responding to emergencies and alarm activations
• To act as a representative for the Hotel in liaising with Government law enforcement agencies affecting Security and Safety
• To carry out investigations of security incidents including thefts and losses in the Hotel and submit reports to the General Manager
• To ensure proper control of keys kept at the KMS (Key Management System) for emergency purposes or for daily draw-down and return by various users
• To lead and be responsible for the Hotel in complying with the Workplace Safety & Health Act and any of its subsidiary regulation
• To assist the Fire Safety Manager in monitoring compliance to the Fire Safety Act and any regulations imposed by the Fire Safety Bureau

Other responsibilities

Financial

• Control budgets for security operations and monitor expenses
• To take necessary and appropriate action to protect operating equipment against loss, wastage through mishandling, negligence or dishonesty.

Guest Experience

• To ensure that hotel management receives excellent security related services
• To engage with guest whilst on duty in lobby and any guest facing areas

People and Culture Management

• To ensure that the department is adequately staffed and that the associates are properly trained to discharge their roles &responsibilities
• To be responsible for staff retention in the department and to take appropriate measures in furtherance of staff stability

Other duties

• Recommending appropriate measures for enhancing and hardening security & risk management related matters on all aspects of the Hotel’s premises
• Analyze data to form proposals for improvements (e.g. implementation of new technology)
• Any other duties of a comparable nature as may be required by the General Manager