Security Manager - The Rivus Branded Residences

We are looking for Security Manager - The Rivus Residences (Ho Chi Minh) Misison: The Security Manager is responsible for leading and managing all security operations across luxury villas, common areas, recreational facilities, and property assets. The role ensures a safe, secure, and welcoming environment for homeowners, residents, guests, visitors, and employees while maintaining the highest standards of hospitality, professionalism, discretion, and service excellence. The Security Manager plays a critical role in protecting people, assets, and the reputation of the community through proactive risk management, emergency preparedness, security technology, and resident-focused service delivery. What will you have to do? Security Operations & Asset Protection • Manage all daily security operations across villas, clubhouses, amenity facilities, and common areas. • Develop, implement, and maintain security policies, procedures, and post orders. • Ensure effective control of all access points, perimeter security, vehicle access, and visitor management. • Conduct regular security inspections, patrols, and risk assessments throughout the property. • Oversee key control systems, access cards, CCTV monitoring, and security technology platforms. • Investigate security incidents, accidents, losses, and violations, ensuring proper documentation and follow-up. • Coordinate security support for VIP residents, property events, and special functions. Resident & Guest Experience • Promote a service-oriented security culture that balances safety with luxury hospitality standards. • Establish positive relationships with homeowners, residents, and guests while ensuring privacy and discretion. • Respond promptly and professionally to security concerns, complaints, and emergencies. • Support resident arrivals, departures, and special requests as required. • Ensure all security personnel maintain exceptional grooming, professionalism, and communication standards. Emergency & Crisis Management • Lead emergency preparedness programs and response procedures. • Develop and maintain emergency response plans for fire, medical incidents, natural disasters, and security threats. • Conduct regular emergency drills and security training exercises. • Coordinate with local authorities, emergency services, and external stakeholders when necessary. • Ensure business continuity and incident recovery plans remain current and effective. Leadership & Team Management • Recruit, train, develop, and supervise the security team. • Manage staff scheduling, deployment, performance evaluations, and career development. • Foster a culture of accountability, vigilance, teamwork, and customer service excellence. • Conduct regular security briefings, training sessions, and performance reviews. • Ensure adequate staffing levels to support operational requirements. Financial & Administrative Management • Assist in preparing and managing the departmental budget. • Monitor security-related contracts, equipment, and operational expenditures. • Ensure effective inventory management of security equipment, uniforms, keys, access cards, and communication devices. • Prepare security reports, incident summaries, and operational performance analyses. • Identify opportunities to improve operational efficiency and cost effectiveness. Health, Safety & Compliance • Ensure compliance with all applicable safety, security, fire, and regulatory requirements. • Conduct routine safety inspections and hazard assessments. • Support workplace health and safety initiatives across the community. • Ensure proper maintenance and testing of security and life-safety systems. • Promote a culture of safety awareness among residents, employees, and contractors. What are we looking for? Education • Bachelor's Degree or Diploma in Security Management, Criminal Justice, Hospitality Management, Business Administration, or a related field preferred. Experience • Minimum 5 years of progressive security experience, including at least 2 years in a managerial or supervisory role. • Experience within luxury hotels, resorts, branded residences, private clubs, mixed-use developments, or high-end residential communities preferred. • Local experience is required Language • Native Vietnamese and basic communication level of English