Security Officer - Evening Shift

EHS Overview:

Episcopal Health Services Inc. (EHS) is a health system located on the Rockaway Peninsula in
Queens, New York. EHS provides inpatient, outpatient, and emergency care to the diverse
populations of the Rockaways, Five Towns, South Nassau, and beyond. The system offers
comprehensive preventive, diagnostic, and rehabilitative services to people of all faiths.
St. John’s Episcopal Hospital is accredited by The Joint Commission’s Health Facilities
Accreditation Program and is approved by the New York State Department of Health. The
hospital is a recipient of the Gold-Plus Get with the Guidelines®-Stroke Quality Achievement
Award and the Gold-Plus Get with the Guidelines®-Heart Failure Quality Achievement Award
from the American Heart Association. Additionally, St. John's is proud to be redesignated as a
Baby-Friendly® Hospital by Baby-Friendly USA – the accrediting body

Come Grow with Us!

Type: Full-Time (75 hours biweekly)

Shift: Evenings

Hours: 2:00 PM - 10:00 PM

Pay Range: $32.183 per hour

Job Description

• The Security Officer is responsible for maintaining a safe, secure, and welcoming environment
  for patients, visitors, physicians, and staff throughout the hospital campus.
• Patrol hospital facilities, parking areas, and grounds to ensure the safety and security of
  patients, visitors, employees, and property.
• Provide security coverage at hospital entrances by monitoring access, screening visitors,
  and responding appropriately to security concerns.
• Deliver exceptional customer service by interacting professionally, respectfully, and
  compassionately with patients, families, visitors, and staff.
• Utilize effective verbal de-escalation techniques to safely manage disruptive, aggressive,
  or emotionally distressed individuals while supporting a therapeutic healthcare
  environment.
• Respond promptly to emergencies, fire alarms, security incidents, workplace violence
  events, and requests for assistance.
• Assist clinical staff in maintaining a safe environment for patient care while preserving
  patient dignity and confidentiality.
• Monitor Closed Circuit Television (CCTV), security alarms, and communication systems
  to identify and respond to potential safety concerns.
• Detain, question, and investigate individuals when appropriate and in accordance with
  hospital policies and applicable laws.

Job Requirements

• High School Diploma or G.E.D. required.
• Current New York State Security Guard License required.
• Current New York State 8-Hour Annual Security Guard Training Certificate required.
• Initial New York State 16-Hour On-the-Job Security Guard Training Certificate required.
• Current Basic Life Support (BLS) certification through the American Heart Association
  required.
• Valid New York State Driver License required.
• Knowledge of CCTV systems and two-way radio communications.
• Previous hospital, healthcare, nursing home, law enforcement, military, or security
  experience preferred.
• Demonstrated ability to effectively de-escalate difficult situations and exercise sound
  judgment in emergency situations.
• Strong interpersonal, communication, and customer service skills with the ability to
  interact positively with patients, families, visitors, and staff.
• Ability to work indoors and outdoors in all weather conditions.