Security Officer First Shift

The Grand Rapids Public Museum is the oldest and second-largest museum in the state of Michigan. We are a place of never-ending learning and discovery, with programs and exhibits focusing on history, science, and culture. The employee culture of the GRPM is one of teamwork, excitement, and learning. As an integral part of the West Michigan community, the Museum is open daily to visitors and hosts after-hours public events and programs, as well as private events and weddings. The entire GRPM team works to create positive visitor experiences through engaging exhibits and programs, and a safe, clean, welcoming space.

RESPONSIBILITIES AND DUTIES including, but not limited to:

• The ability to monitor and respond to alarms.
• Capable of responding to emergencies including medical.
• Must remain on Museum property during the entire shift.
• Ability to visually monitor computerized perimeter, fire, smoke, HVAC, and CCTV systems for warning bells, buzzers, and blinking lights.
• Capability to notify police, fire, and medical personnel as needed.
• Be able to conduct watch tours by executing key box systems located throughout the building. During this tour, inspect exterior and interior doors, exhibition areas, work areas, and lighted sensors and detectors.
• Report to the supervisor about any problems or irregularities and take corrective measures.
• Investigate complaints regarding thefts, potential safety and fire hazards, injuries to staff and visitors, and other security issues that arise.
• Ensure that staff and visitors comply with the Museum and City of Grand Rapids security and safety regulations.
• The ability to write, calculate, and submit clear and concise security logs, journals, and other related reports as needed.
• Monitor the entrance/exit of staff, volunteers, vendors, contractors, and others into and out of the building and parking ramp.
• Maintain training in CPR, AED, and Basic First Aid.
• Issue badges, and keys, and accept and sign for deliveries.
• Other duties may be assigned as necessary.

WORKSKILLS:

• Strong people skills; work and communicate diplomatically, and courteously with staff, other team members, volunteers, guests, departments, and key stakeholders to meet common objectives and desired outcomes.
• Must be organized, dependable, punctual, and possess a strong work ethics.
• Must have strong interpersonal and conflict-resolution skills.
• Must be proficient with various computer technology programs/systems.
• Maintain a professional appearance and demeanor.
• Need strong interpersonal skills and a friendly personality.
• Ability to communicate on a two-way radio.
• Knowledge of relevant federal, state, and local laws and effective security and safety inspection practices, methods, and techniques.
• Ability to learn assigned tasks, adhere to prescribed routines, and develop skills in the use of mechanical and electronic equipment associated with the Museum’s security, safety, and HVAC systems.
• Ability to read blueprints and schematic drawings as related to the security and HVAC systems. ? Familiarity with Google Workspace (i.e. checking emails weekly).

QUALIFICATIONS:

• Ability to demonstrate critical thinking, problem-solving, and decision-making skills.
• Proficient in managing time, projects, processes, and resources to produce desired outcomes.
• Demonstrate strong written and organizational skills with attention to detail.
• Proven ability to function effectively in a team environment, as well as work independently.
• Ability to work tactfully, and effectively and follow both oral and written instructions.
• Ability to be flexible and maintain a positive attitude.
• A Michigan driver’s license is required.

PHYSICAL DEMANDS:

• Must be able to move, bend, stoop, reach, and lift up to 50 pounds.
• Must be able to walk up and down stairs and sit for prolonged periods.

WORK ENVIRONMENT:

• Professional business setting with friendly interaction.