Security Officer II
Summary
Security Officer II at Cliff Castle Casino Hotel patrols assigned areas, primarily the gaming floor, to safeguard guests, team members, vendors, and casino property. Day-to-day work involves observing for suspicious activity, de-escalating incidents, writing incident reports, performing money escorts and drops, and enforcing policies and regulations.
POSITION SUMMARY: Execute Security duties during shifts to safeguard Guests, Team Members, Vendors, and Casino property while ensuring compliance with all regulations. Provide excellent Guest service and focus primarily on Gaming Floor responsibilities.
ESSENTIAL DUTIES:
- Patrol assigned areas to identify and report unusual, dangerous, illegal, or suspicious activities, while ensuring officers effectively maintain a safe environment for Guests, Team Members, and property.
- Routinely practice observation of area and people for safety and security, report potential concerns to appropriate individuals for proper resolution.
- Address emergency incidents professionally, de-escalate tense situations, ensure proper resolution in line with CCCH standards, and record thorough documentation.
- Security Officers are encouraged to enhance their basic security skills annually through in-house, external, or self-development training programs.
- Prepare thorough and accurate written reports of internal, illegal or injury related matters, escorts of money, and other important documentation, as required.
- Perform escorts as required.
- Perform scheduled drops in a timely manner.
- Ensure all policies, procedures, regulations, and applicable laws are enforced.
- Safely operate company vehicles when directed to do so.
- Perform other duties as assigned.