Security Officer
Job Summary:
Provide a safe and secure environment for guests and team members while patrolling the casino floor and property in accordance with company and department policies, practices and procedures.
Essential Job Functions:
- Warn or expel violators of rule infractions, such as loitering or carrying forbidden articles
- Apprehend persons engaging in suspicious or criminal acts and turn over to law enforcement
- Watch for and report irregularities
- Observe departing team members to guard against theft of company property
- Control entrance and access to secured and restricted areas to authorized personnel only
- Check identification of guests for age requirement for gaming and alcohol purposes;
- Ensure badges are issued for visitors, vendors and contractors
- Issue name tags as necessary to team members
- Monitor and assist in the enforcement of casino policies and federal, state and local laws
- Prepare reports on incidents, such as property damage, unusual occurrences, criminal activities, suspicious circumstances, injuries
- Assist in preliminary investigations.
- Assist local law enforcement as requested
- Report and document Gaming Control Board violations, company policies and procedures violations.
- Escort, protect and secure monies during all transfers on and off Casino grounds, including fills on table games, table and machine box fills, between the cage and count room
- Respond to emergency alarms associated with fire, presence of unauthorized persons and/or critical incidents
- Call the ControlCenter, notify proper authorities, secure and control all company assets
- Maintain a visible and accessible profile among casino guests and team members to create a sense of security to deter potential problems and to answer questions
- Respond and resolve guest inquiries in a timely manner
- Perform customer service continuously
- Perform CPR and First Aid if trained
- Practice QSVP while performing job duties and responsibilities
- All other duties that may be assigned
Work Environment:
- Must be willing to work any shift when necessary, including weekends and holidays
- Must be able to tolerate areas containing second hand smoke
- Must be able to work outdoors and be exposed to various environmental factors such as dust, extreme heat, and extreme cold
- Must be willing to work in potentially dangerous situations
Job Requirements:
- Must possess company approved weapon
- Must be able to speak, read, write and understand English
- Must be able to work in a fast paced environment
- Must be able to exercise good judgment in handling a variety of situations
- Must possess interpersonal skills with focused attention to guest needs
- Must be assertive in handling conflicts
- Must possess tact and diplomacy in dealing with the public and staff
- Must possess the ability to maintain strict confidentiality of classified information
- Must be able to calmly and forcefully handle situations involving aggressive people Must have High School Diploma or equivalent
- Must have Gaming Registration or ability to obtain same
- Must have Alcohol Awareness Card or ability to obtain same
- Must be able to obtain Weapon Qualification Card
- Must be CPR certified
- Previous experience required; at least six months
- Must be at least 21 years of age
- Must maintain a professional, neat and well-groomed appearance
- Prior guest service experience, preferably in a casino setting is required
- Prior experience in law enforcement, casino/hotel security, or industrial security is preferred
- Knowledge of general first aid preferred
- Must have familiarity with federal, state and local laws pertaining to law enforcement and gaming
Physical Requirements:
- Must be able to access all areas of the casino
- Must be able to lift a minimum of 50 lbs
- Must be able to push and/or pull up to 200 lbs
- Must be able to stand or walk for prolonged periods of time
- Must be able to run after and apprehend perpetrators
- Must be able to physically subdue and possibly handcuff perpetrators
- Must be able to bend from waist, crouch, stretch, kneel, climb, twist and crawl without restrictions
- Must have manual dexterity in hands and fingers