Position Overview: Responsible for the safety and security of guests, employees, and property, while maintaining standards of service. Promptly responding to incidents to maintain a secure environment.
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Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure adequate service and safety of property, guests, employees, while maintaining a professional and friendly attitude
- Be first responder in case of emergency, i.e., guest illness, fire emergency, employee accident
- Visually inspect hotel areas; conduct safety and security walkthroughs of all departments, public space, outside grounds, parking, emergency exits, doors, etc. Address issues and resolve. Follow set schedule/walkthrough format, if applicable
- Adhere to service standards, always ensuring safety and comfort of guests
- Verbally communicate, in a calm, positive demeanor, taking control, giving direction in case of hotel emergency
- Ensure adherence to all applicable federal, state, local safety and health regulations and corporate standards
- Handle lost & found, using applicable procedures
- Prepare any necessary reports, i.e., theft reports, employee injuries, etc.
- Resolve guest concerns/complaints, address root issue.
- Other duties and responsibilities as assigned.
- The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
- Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples.
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