Security Officer (part-time)/Potomac (63138)

Aurora Mental Health & Recovery (AMHR) is seeking a highly skilled and dedicated Part-time/Weekend Safety Support Professional, also known as a Security Officer, to join our Safety and Security Team. This role plays a crucial part in ensuring a safe, secure, and therapeutic environment for our clients and staff across multiple facilities. As a key team member, you will provide first-line response to escalated situations, proactively identify security concerns, and support the well-being of clients enrolled in outpatient services. The ideal candidate will have a strong background in safety and security, particularly within healthcare or mental health settings, and be adept at handling high-pressure situations. A commitment to trauma-informed care, the ability to assess and respond to diverse scenarios, and strong rapport-building skills are essential for success in this role.

Schedule: This part-time position averages 26 hours per week and is fully onsite/in-person. 26 HPW fully on site at Potomac. The schedule includes Saturday and Sunday, 7:00 AM–3:00 PM, plus Monday, 8:00 AM–6:00 PM.

Salary for this role. The starting wage is based on experience and company equity. Paid bi-weekly.

• $19.29 - $28.25 per hour

Shift Differential Pay. The Day weekend shift differential is paid from 7 am to 3 pm on Saturdays and Sundays only; the Swing shift differential is paid from 3 pm to 11 pm; and the Overnight shift differential is paid from 11 pm - 7 am

• Day Weekend (Sat, Sun): $1.50/hour
• Swing Weekday (Mon-Thurs): $1.50/hour
• Swing Weekend (Fri, Sat, Sun): $2.75/hour

Essential Functions:

• Protect AMHR staff, clients, and AMHR property by maintaining a safe and secure environment.
• Identify any safety or security concerns, including signs of crime or disorder, investigate disturbances, and address them accordingly.
• Report any safety concerns, security breaches, and unusual circumstances verbally and provide a written report.
• Engage with clients and staff to support healthy and therapeutic engagement, management of interpersonal conflict, and prevention of escalation and other critical incidents.
• Provide first-line response to escalated clients and incidents.
• Perform both verbal de-escalation and physical management/control techniques on individuals showing signs of emotional, verbal and/or physical aggression.
• Transport or provide support during transportation of escalated clients or clients in crisis.
• Act lawfully in direct defense of life or property.
• Detain criminals and evict violators.
• Monitor and control access at building entrances, including patrolling the buildings and perimeter.
• Monitor alarm systems or video cameras and operate detecting/emergency equipment if applicable.
• Unlock and secure buildings as directed.
• Greet all guests, clients, and employees in a cheerful and welcoming manner.
• Participate in and help facilitate safety drills across our facilities.
• Participate in multi-disciplinary meetings as requested.
• Provide excellent customer service, adhering to AMHR values and philosophy of care.
• Provide operational and procedural support to ensure daily operations are executed in accordance with established procedures.
• Demonstrate commitment to professionalism, integrity, and sound judgment in all business transactions, and provide the highest customer satisfaction.
• Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Promote a safety-oriented culture.