Security Operations Manager

Essential Duties and Responsibilities:

• Manages all physical security operations and safety activities, authorized by DATA ZONE Data Center Management on a day-to-day basis.

• Managers are required to train and educate all Supervisors and Officers with the necessary skills, pertaining to their job.

• Managers are responsible for maintaining and updating customer /vendor/ employee access authorizations for their specific campuses.

• Authorized to respond and make necessary changes, in DATA ZONE’s Database, to customer/vendor/employee access and removal authorization requests.

• Understands, updates, and enforces all policies and procedures created by the Security Department.

• Understands and properly utilizes all surveillance systems used by Security Operations.

• Identify and evaluate threats, vulnerabilities and consequent risks to clients, personnel, information, products and assets.

• Conduct periodically BCP activities and document these activities for audit purposes.

• Conduct periodically fire drills for internal and external stakeholders and document these activities for audit purposes.

• Conduct any other security and safety related activities as required.

• Understands and properly utilizes Security’s Access Control Systems.

• Manages all Supervisors to be able to capture biometrics via applicable software.

• Instructs and assists Supervisors conducting facility orientations for campus necessity.

• Authorized to print access badges for all employees/customers/vendors.

• Authorized access removals/authorizations for employees/customers/vendors

• Must have ability to multi-task and manage all events and take control of all stressful situations

• Manages, Updates, and Enforces Security Post Orders and Policies and Procedures as needed.

• Checks Emails, Pass-downs, and Event logs and notifies Security of any pertinent issues.

• Maintains/Updates DATA ZONE Portal of all events for all shifts.

• Maintains/Updates all reports written by Security Operations.

• Manages daily activities and procedures dealing with Shipping and Receiving.

• Clearly / Effectively communicates with staff and customers

• Conducts Security Academy training for new officers

• Trains/Manages all officers to provide escorts/standbys for tours and work related events

• Tracks Security Officer’s timesheets ensures daily coverage, signs off on all timesheets for Security.

• Takes immediate actions and controls actions of Officers during events, unless otherwise directed.

• Receives information/instruction from Senior Staff and passes information onto Security Officers

• Continually, conducts training and supervision for all Security Officers.

• Ensures all shifts are given proper instruction and training for daily duties

• Responsible for notifying Senior Staff of any unusual situations or events immediately.

• Ensure full compliance with all local governmental regulations according to the Occupational Safety, Health, and Environment Act requirements.

• Participate in and perform activities relating to Occupational Safety, Health, and Environment.

Other Duties:

• Other projects/duties as assigned.

Required Job Skills:

• Represents the company professionally, both internally and externally, at all times.

• Ability to maintain a professional and courteous demeanor in a fast-paced work environment.

• Exceptional ability to multi-task, prioritize and manage numerous independent tasks.

• Ability to take initiative and learn new skills quickly.

• Extremely detail oriented.

• Ability to effectively manage all events and take control of all stressful situations

• Ability to communicate to employees/customers/vendors clearly and effectively.

• Demonstrates conflict resolution awareness skills and ability to circumvent issues as needed.

• Strong communication skills (verbal and written)

• Strong problem-solving skills

• Strong tactical decision making

Computer Equipment and Software:

• Knowledge of Microsoft Office; Excel, PowerPoint, Word and Outlook

Education and Experience:

• Minimum of 10 years’ experience as a protective security practitioner, a minimum of 5 years of which are at a senior level with strategic and managerial responsibilities. The incumbent will typically have a law enforcement, or intelligence background and a CPP certification or comparable education (or combination of these).

Experience:

• Military or Law Enforcement