Security Operations Specialist
Posted Updated 5
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Summary
Works on-site in Sauron's Las Vegas operations center monitoring AI-driven residential security systems: responding to incidents, coordinating with authorities and clients, logging events, and annotating data to improve threat detection. Evening 10-hour shifts (9pm–7am PT), $46/hour plus equity.
Who We Are
Sauron protects your family and home, bringing the innovations of autonomous robots and self-driving cars to residential security. Our team is led by veteran operators and engineers, alumni of Sonos, Paypal, Tesla, Apple, and Google. Sauron has raised an $27M seed round led by A* and Atomic with participation from other leading venture capital firms.
We are looking for proactive individuals with a passion for security, technology, and providing exceptional customer service to premium clients. If you’re excited about working in a dynamic operations center environment and being part of a high-performing team, apply today!
The Role | Security Operations Specialist
As a Security Operations Specialist, you will be a key part of our in-house operations center team, providing real-time monitoring of AI-driven security systems to safeguard our clients' homes and families. This is an on-site role, where you will be responsible for anticipating and responding to potential security threats, delivering a seamless client experience, and working in close collaboration with our engineering team. Flexibility and adaptability are key as we scale, and teamwork is essential to the success of the operations center.
We Value
- Exceptional Communication and Professionalism: You communicate effectively with both internal teams and our clients, always maintaining a warm, polished, and confident presence.
- Attention to Detail & Excellence: You have a keen eye for detail and take pride in maintaining the highest standards in every aspect of your work.
- Adaptability in a Startup Environment: You embrace change and can roll up your sleeves to assist with tasks that may fall outside your core responsibilities.
- Composure Under Pressure: You excel in high-stress situations, making quick, informed decisions while maintaining professionalism and composure.
You Will Contribute By
- Advanced Security Monitoring: Oversee AI-driven surveillance systems, responding to potential security incidents with precision and ensuring real-time protection of clients’ assets and loved ones.
- Client Interaction: Act as the primary point of contact for security events, delivering a seamless and high-quality experience for clients while upholding the discretion and privacy standards expected in a luxury service.
- Emergency Response & Crisis Management: Coordinate with authorities, executives, clients, and staff during urgent or high-pressure situations, maintaining calm and professionalism.
- Communication Excellence: Provide clear, concise, and professional communication across all levels of the organization, ensuring transparency and trust.
- Data Annotation & System Feedback: Enhance our AI systems by annotating data and providing feedback to improve the accuracy of threat detection.
- Documentation & Reporting: Maintain detailed logs of incidents, communications, and actions taken to ensure full transparency.
- Cross-Functional Support: As part of a growing startup, contribute to tasks outside your direct role, supporting the broader operations team as needed.
Your Background Includes
- Relevant Experience: Background in Intelligence, Operations, Critical Incident Management, Corporate Security, Private Security, Law Enforcement, or related fields.
- Operations & GSOC Experience: Previous experience in a Global Security Operations Center (GSOC) or a similar role, with an understanding of its critical functions.
- Educational Credentials: An undergraduate degree in Criminal Justice, Political Science, or a related field, or 5+ years of experience in law enforcement, military, security, or intelligence roles.
- Flexibility: Willingness to work evenings, odd hours, and weekends, sometimes with little notice, to meet the needs of our clients.
Nice to Have
- Luxury Service or Executive Protection: Experience providing luxury customer service or in a verified executive protection role.
- Growth-Oriented Mindset: A desire to grow into leadership roles such as Lead Operator as our team expands.
- State Licensure: Current or able to obtain California BSIS ACE and Nevada PILB Guard Card.
Work Environment & Schedule
This is an on-site role in our operations center in Las Vegas or San Francisco, with no remote work.
Shifts will be 10 hours overnight, at least three shifts per week. Shifts may include weekends, nights, and holidays as part of a 24/7 operation.
- Shift A: Sunday - Tuesday and every other Wednesday (9pm PT -7am PT)
- Shift B: Thursday - Saturday and every other Wednesday (9pm PT - 7am PT)
Compensation:
- Las Vegas: $46 per hour with the opportunity for overtime (time & a half rate), and company equity.
- San Francisco: $48 per hour with the opportunity for overtime (time & a half rate), and company equity.
Growth & Development
As an early team member, you will have the opportunity to shape the development of protocols and contribute to system improvements. We offer growth opportunities within the company, with paths to advance into lead operator or other management roles.
Military Veterans Encouraged to Apply.
Sauron is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.
Please review our CCPA policies here.