Security Scheduling Manager - National Account

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

About the Role

Key Responsibilities

• Master Schedule Management: Build, review, and maintain electronic master rosters across 22 facilities (7,000+ weekly billable hours) using automated scheduling software (e.g., WinTeam/HRIS), actively minimizing unbilled overtime.
• Roster Fulfillment & Attendance: Monitor daily check-ins/check-outs, promptly address call-offs, tardiness, open posts, and operational escalations to maintain 100% contractual site coverage.
• Data Integrity & Reporting: Maintain up-to-date employee records, track shift data, and generate weekly labor and operational performance reports for leadership.
• Field & Team Collaboration: Partner closely with Account Managers, field supervisors, and HR to coordinate post assignments, onboarding, site training, and coverage transitions.
• Operational Readiness: Ensure all scheduled personnel hold the appropriate state security licenses and site-specific certifications required for their operating jurisdiction.
• Incident & Equipment Tracking: Accurately document post variances, site emergencies, and field equipment logs.

Qualifications & Requirements

• Education & Experience: High School Diploma or GED required; Bachelor’s degree preferred. Minimum of 2+ years of supervisory experience in security operations, high-volume workforce scheduling, or call center/dispatch logistics.
• Technical Skills: High proficiency with Microsoft Office (Excel, Word, Outlook) and automated scheduling / workforce management platforms (WinTeam, Valiant, or similar HRIS).
• Licensing & Eligibility: Must be at least 21 years of age. Must possess or be able to obtain any applicable state-required security credentials/licenses.
• Communication: Exceptional verbal and written English communication skills; bilingual capabilities are an asset.
• Availability: Flexibility to support operational needs across multiple time zones, including occasional evenings or weekends as dictated by business needs.
• Screening: Must be able to pass a pre-employment criminal background check and drug screening.

What We Offer

• Starting Salary: $60,000 – $65,000 annually
• Comprehensive Medical and Dental Insurance coverage
• Paid Time Off (PTO) and Paid Holidays
• Retirement / 401(k) savings plans
• Direct pathways for leadership training, advancement, and professional growth