Security Supervisor

Responsible for the effective functioning of the Security Department on assigned shift.

• Assists in the supervision of Security Officers on assigned shift.
• Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, team members and the entire facility.
• Acts as a back-up to Security Officers on assigned shift and assumes their duties when necessary.
• Prepares and requests reports on incidents involving guests, team members and/or the facility, as needed.
• Maintains a working knowledge of property, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible.
• Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of hopper fills, chip fills and credits.
• Interacts with guests and team members in a positive, professional manner.
• Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Responsible for maintaining a consistent and regular attendance record.
• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the customer interaction.
• Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements.
• Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely.

• High school diploma or general education degree (GED) required.
• Some college highly preferred.
• Minimum of one (1) year experience in law enforcement or gaming security required.
• Excellent communication skills required.
• Must be able to maneuver to all areas of the Casino.
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.