Security Supervisor
Summary
Oversee daily hotel security operations, supervise staff, respond to incidents, and ensure guest and asset safety per hotel policies and Accor standards.
The Security Supervisor assists the Safety & Security Manager in overseeing the daily security operations of the hotel, ensuring the safety and security of guests, Heartists, visitors, and hotel assets while maintaining a safe and secure environment in accordance with hotel policies and Accor standards.
Key Responsibilities
Supervise the daily operations of the Security team and ensure compliance with hotel security policies and procedures
Protect guests, Heartists, visitors, and hotel assets through regular patrols and security monitoring
Respond promptly to emergencies, incidents, accidents, and guest concerns, ensuring appropriate follow-up and documentation
Investigate security incidents, accidents, and lost & found cases, and prepare accurate reports
Coordinate with Front Office, Engineering, and other departments on safety, security, and emergency matters
Ensure fire safety equipment, emergency procedures, and first aid facilities are maintained and operational
Train, coach, and supervise Security Officers to ensure high performance and service standards
Deliver courteous and professional guest service while maintaining a safe environment
Perform any other duties assigned by the Safety & Security Manager
Requirements
Minimum 3–4 years of experience in hotel security operations, with at least 1 year in a supervisory capacity.
Good knowledge of hotel security operations, emergency response, and fire safety procedures.
Strong leadership, communication, and problem-solving skills.
Customer-focused with the ability to remain calm under pressure.
Proficient in Microsoft Office; knowledge of hotel security systems is an advantage.
Able to work rotating shifts, weekends, and public holidays.