Security Supervisor

COMPENSATION: NJ Paid Sick Leave (accrue 1 hour of sick leave per 30 hours worked, up to 40 hours per year). -- This part-time position is not eligible for JCHA group medical benefits, pension enrollment or holiday pay.

Summary

Under the direct supervision of the Emergency Service and Security Coordinator, the Security Supervisor is responsible for supervising security personnel and coordinating daily security operations throughout Jersey City Housing Authority properties and facilities. The position ensures the safety and security of residents, visitors, employees, contractors, and Authority property.

The Security Supervisor oversees assigned security officers, monitors patrol activities, enforces established security procedures, responds to incidents, prepares reports, and maintains professional communication with JCHA management, residents, law enforcement, emergency responders, and other relevant agencies.

The position requires strong leadership, sound judgment, effective communication, conflict-resolution skills, and the ability to respond appropriately to emergencies and security-related incidents.

Essential Duties and Responsibilities:

A. Supervision and Management of Security Personnel

• Supervise, direct, and coordinate the daily activities of assigned security officers and personnel.
• Ensure officers report their assigned posts on time and remain at their designated locations throughout their shifts.
• Conduct roll calls, shift briefings, post assignments, and personnel inspections.
• Ensure adequate staffing and proper coverage of assigned buildings, developments, entrances, parking areas, and common spaces.
• Monitor employee attendance, punctuality, uniform compliance, professional conduct, and adherence to post orders.
• Provide guidance, coaching, and on-the-job training to security officers.
• Identify performance issues and report violations of established procedures to the appropriate manager.
• Assist with scheduling, shift changes, relief coverage, and overtime assignments as authorized.
• Document employee misconduct, commendable performance, and recurring operational concerns.

B. Patrol Operations and Property Security

• Ensure security personnel monitor entrances, exits, hallways, stairwells, lobbies, elevators, parking lots, playgrounds, and other common areas.
• Identify and report suspicious activity, unauthorized access, vandalism, property damage, and potential safety hazards.
• Ensure security officers follow assigned patrol routes and complete required patrol logs.
• Monitor security cameras, access-control systems, alarms, and other security equipment where authorized.
• Verify that security posts and patrol responsibilities are properly covered during shift changes and breaks.
• Report defective locks, damaged doors, broken lighting, malfunctioning cameras, and other security-related maintenance concerns.
• Help prevent theft, trespassing, property damage, disturbances, and other violations through visible, professional security practices.

C. Incident Response and Emergency Management

• Respond promptly to reported disturbances, security incidents, medical emergencies, fires, alarms, and other urgent situations.
• Assess incidents and coordinate an appropriate response based on established procedures.
• Notify the Jersey City Police Department, fire department, emergency medical services, or other emergency agencies when necessary.
• Direct all assigned security personnel during emergencies and maintain effective communication with responding agencies.
• Secure affected areas, protect residents and staff, and assist with evacuations when directed or required.
• Ensure that serious incidents are reported immediately to the designated JCHA supervisor or administrator.
• Prepare and review incident reports, including the time, location, persons involved, actions taken, witnesses, and follow-up requirements.
• Preserve relevant records, surveillance footage, and other available evidence in accordance with applicable policies and legal requirements.
• Participate in emergency drills, evacuation exercises, and incident-review meetings as assigned.

D. Resident, Visitor, and Community Relations

• Maintain a professional, respectful, and approachable presence when interacting with residents, visitors, employees, and contractors.
• Respond to security-related complaints and refer housing, maintenance, and resident-service concerns to the appropriate JCHA department.
• Assist with managing disturbances and resolving conflicts through verbal de-escalation whenever possible.
• Enforce security rules consistently, fairly, and without discrimination.
• Provide information and assistance to residents while respecting privacy, dignity, and individual rights.
• Help maintain a safe and orderly environment in residential buildings and common areas.
• Communicate recurring safety concerns to management and recommend practical solutions.
• Support community safety initiatives and resident meetings when requested.

E. Policy Compliance and Professional Conduct

• Ensure all assigned personnel comply with JCHA policies, departmental procedures, post orders, and applicable laws.
• Ensure security activities remain within the authority granted to personnel and any applicable licensing or training requirements.
• Maintain confidentiality regarding residents, employees, security incidents, access credentials, and sensitive operational information.
• Ensure personnel use appropriate communication methods and follow the chain of command.
• Report suspected policy violations, misconduct, safety violations, and potential liability concerns through established channels.
• Ensure security personnel do not engage in unauthorized searches, unnecessary physical confrontations, or activities outside their assigned authority.
• Promote professionalism, accountability, integrity, and respectful treatment of the public.

F. Reports, Records, and Documentation

• Review daily activity logs, patrol logs, incident reports, visitor records, and shift reports for completeness and accuracy.
• Maintain records of post assignments, staffing levels, incidents, equipment issues, and supervisory inspections.
• Submit required reports to the Security Director or designated management representative within established deadlines.
• Ensure significant incidents are escalated promptly and documented accurately.
• Track outstanding security concerns and communicate necessary follow-up actions.
• Maintain organized records in accordance with retention requirements and confidentiality standards.
• Assist management with incident reviews, audits, investigations, and operational assessments as assigned.

G. Equipment and Access Control

• Ensure officers are equipped with authorized radios, identification, keys, access devices, and other required equipment.
• Monitor the proper issuance, use, return, and storage of security equipment.
• Report lost keys, missing access cards, damaged radios, malfunctioning alarms, and other equipment deficiencies immediately.
• Ensure access-control procedures are followed by employees, visitors, contractors, and other authorized individuals.
• Monitor compliance with visitor registration and sign-in procedures where applicable.
• Ensure security equipment is used only for authorized purposes and according to established procedures.

H. Training and Performance Improvement

• Conduct or coordinate shift briefings covering assignments, current concerns, incidents, and special instructions.
• Reinforce emergency response, report writing, customer service, radio communication, and conflict de-escalation procedures.
• Identify training needs and recommend additional instruction for assigned personnel.
• Evaluate staff performance and provide constructive feedback.
• Promote teamwork, accountability, punctuality, and consistent enforcement of procedures.
• Assist with implementing revised policies, new security practices, and corrective measures as directed by management.

Qualifications and Requirements

Candidate should meet the qualifications established by JCHA and applicable employment policies. Depending on the position, requirements may include:

v High school diploma or GED; additional education or relevant training preferred.

v Previous experience in security, public safety, residential property security, or a related field.

v Prior supervisory or team-lead experience preferred.

v Knowledge of security patrol procedures, incident reporting, access control, and emergency response.

v Strong verbal and written communication skills.

v Ability to prepare clear, accurate, and timely reports.

v Demonstrated leadership, decision-making, and conflict-resolution skills.

v Ability to remain calm and exercise sound judgment in stressful situations.

v Ability to work flexible shifts, including weekends, holidays, or overtime when required.

v Valid driver's license if required for assigned duties.

v Any security officer license, registration, background screening, or specialized certification required for the position.

v CPR, first aid, or other emergency-response certifications where required or preferred.

Required Skills and Competencies

Leadership and staff supervision.

• Incident assessment and emergency coordination.
• Verbal de-escalation and conflict resolution.
• Professional communication and report writing.
• Attention to detail and accurate recordkeeping.
• Knowledge of patrol procedures and access control
• Ability to prioritize competing responsibilities.
• Ethical conduct, discretion, and confidentiality.
• Resident relations and customer service.
• Teamwork and coordination with management and emergency responders.
• Accountability and consistent enforcement of established policies.

Physical and Work Environment Requirements

The position may require the ability to:

§ Walk and patrol residential buildings and outdoor property areas for extended periods.

§ Stand for extended periods and move between assigned posts.

§ Use radios, telephones, computers, surveillance systems, and other security equipment.

§ Respond promptly to incidents and emergency situations.

§ Work in indoor and outdoor environments under varying weather conditions.

§ Perform other job-related physical activities consistent with the position's essential functions and applicable accommodations.

Performance Standards

The Security Supervisor may be evaluated on the following performance indicators:

§ Adequate staffing and consistent coverage of assigned security posts.

§ Timely completion and accuracy of incident reports and daily logs.

§ Compliance with JCHA policies, post orders, and supervisory directives.

§ Prompt escalation and appropriate handling of security incidents.

§ Quality of supervision, staff accountability, and professional conduct.

§ Effective communication with JCHA management, residents, and emergency responders.

§ Proper maintenance and accountability of security equipment.

§ Identification and reporting of safety hazards and recurring security concerns.

§ Completion of required briefings, training, inspections, and follow-up actions.

Authority and Accountability

§ The Security Supervisor operates within the authority delegated by JCHA management and is responsible for the proper supervision of assigned personnel and security operations.

§ The supervisor must follow the established chain of command, promptly report significant incidents, maintain accurate records, and ensure that all actions taken by assigned personnel comply with applicable law and organizational policy.

§ The Security Supervisor does not independently exercise police powers unless specifically authorized by law and applicable credentials.

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JCHA is an Equal Employment Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Consistent with the Americans with Disabilities Act (ADA) and New Jersey civil rights law, it is the policy of Jersey City Housing Authority (JCHA) to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

NEW JERSEY RESIDENCY MUST BE MET WITHIN ONE YEAR FROM EMPLOYMENT DATE