Security Supervisor
Summary
Oversees CCTV operations and security protocols in Qatar Airways' control rooms to prevent theft, fraud, and safety violations; liaises with local authorities and internal teams to enforce compliance and resolve incidents across 24/7 operations.
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our team as a Security Supervisor who is responsible for Supervise CCTV operators in a fully operational control room environment to ensure compliance with local regulations and all QDF policies and procedures. Protecting the interests of QDF by detecting or deterring unlawful acts of interference, theft, damage or fines and supporting in maintaining a safe and secure environment across all QDF locations. Conduct routine patrols to identify poor operational controls and compliance escalating to management for corrective or further action. Provide support to all QDF business units as needed and when requested or required and support in the supervision of contract guarding services.
Operational:
Monitor and supervise CCTV operators ensuring performance is in line with job expectations and responsibilities.
Monitor security and safety occurrences across and within all QDF locations during shift, respond to incidents and escalate and communicate accordingly ensure all incidents are closed and actioned on a timely basis as per the company policy and procedures.
Liaise, coordinate and maintain strong working relationships with external agencies and authorities about the protection and safety of QDF employees, customers, assets and products, such as, the police, MOI, immigration authorities, Qatar Airways security, airport security and other agencies as necessary.
Build strong relationships and communication ties with all departments of QDF retail, food and beverage, QDF warehouse and all other QDF areas ensuring that QDF and QR security and safety directives and procedures are adhered to. Escalation of identified health and safety, security and operational breaches to relevant parties.
Maintain close working relationships and partnerships with QDF duty managers, supervisors, the cash office team and contracted security personnel to coordinate, report, solve any security related matters.
Monitor the security performance and standards of QDF staff and contractors in line with the specification stipulated by Senior Vice President (SVP- QDF) and Senior Manager Retail Operations (SROM- QDF) to protect QDF facilities against unlawful acts of interference, theft, damage, and negligence.
Produce detailed security handover and shift reports ensuring all security and safety information and data is captured.
Resolve security issues as they arise across 24/7 business operation, effectively Briefing and communicating all issues that arise during designated shift.
Support in the supervision of contracted guarding services ensuring the service provided is in line with QDF requirements.
Ensure regular supervisory patrols to monitor the security and integrity of QDF facilities.
Monitor and validate security and safety policies and procedures across all QDF sites escalating noncompliance to the Security Officer / Manager.
Support in the monitoring, identification and investigation of POS activity and fraud management system, investigating exception reports and escalating non-compliance or integrity concerns to the security officer / manager.
Liaison with MOI and QR security for all theft cases occurring during designated shift and ensure its properly tracked, solved as per the company policy.
Escalate all control room system faults for corrective action timely
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community