Security Support (B21)
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Public Safety — Switchboard/Dispatch Operator |
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Responsibilities |
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Responsible to the Dispatch Coordinator to perform dispatch and switchboard duties during normal business hours. Insures that all calls are answered forwarded to the proper individual, office or department . |
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Duties |
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1. |
Answers and monitors all Switchboard calls, assists callers with directory information,. |
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Assists in transfer of calls and inform callers concerning proper procedures for making long distance and collect calls from campus telephones. |
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Be familiar and adhere to the policies and procedures found in the Dispatch/Switchboard Manual. Be familiar with resources available: directories, equipment, logs etc. |
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Be familiar with College structure, staff and organizations within as well as their functions. Be aware of campus events and conference groups to assist callers. |
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Be prepared to acknowledge and forward incoming severe weather reports and Homeland Security Advisories. |
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Answer Work Order Center calls during certain designated times make notifications to Officers and tradesmen as instructed. |
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Make contacts as requested by Public Safety Officers (students, faculty, workmen, Snow Crew, Resident Directors, Police Department, etc. |
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Provides back up for the Public Safety Dispatcher and data entry for access control. Answer Public Safety telephone lines promptly, responding appropriately by providing information or initiating response from officer(s). |
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9. |
Issue and replace ID/access control cards for students and employees under the direction of the Office/Dispatch Coordinator. |
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Perform other duties as assigned. |
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Qualifications |
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Good interpersonal and communication skills. Ability to articulate and convey information in a clear concise manner in the English language. |
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Ability to organize information and files. |
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One year of related experience and/or training. |
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Computer literate with the ability to quickly learn an Automated Records management system (computer aided dispatch program). |
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