Security System Analyst (Lenel/Milestone)
Role Overview
We're hiring a hands-on Security Systems Analyst to support a globally recognised brand, playing a key role in improving how physical security incidents are triaged, diagnosed, and resolved. This is a technical, ownership-driven position where you'll take end-to-end responsibility for incidents.
What You Will Do
Own incidents end-to-end, triage and diagnose faults across physical security systems, infrastructure, and hardware, perform remote troubleshooting, resolve issues in-house, and maintain accurate ticketing and system data quality.
Why It Might Be a Fit
Proven experience supporting enterprise-scale physical security systems, excellent technical capability in Lenel OnGuard and Milestone, and ability to diagnose issues quickly and take full ownership through to resolution.
Requirements
- Proven experience supporting enterprise-scale physical security systems
- Excellent technical capability in Lenel OnGuard (essential) and Milestone or similar VMS platforms
- Experience in incident management, ticket triage, and technical troubleshooting
- Ability to diagnose issues quickly and take full ownership through to resolution
- Detail-oriented with robust organisational and documentation skills
Benefits
- £45,000 per annum
- 40 hours per week
- Learning and Development opportunities
- Mentorship
- STRIVE! employee benefits app
- Dental Plans
- HSF Health Plan
- Cycle to Work
- Specsavers
- WeCare
- Toothfairy
- Pension Plan
- Payroll ISA
- Free Mortgage Advice
- Go & Live – Financial Wellbeing Hub
- Death in Service Benefit
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