Security Systems Service Technician

Position Overview
The Service Technician is responsible for servicing, maintaining, and supporting a wide range of security and life-safety systems. This role works closely with the Service Manager to complete daily service tasks while providing technical expertise, mentorship, and support to field staff and end users.
The ideal candidate is technically strong, organized, and comfortable working independently in a dynamic, customer-facing environment.
Key Responsibilities
Security Systems Service (Primary Function)

Perform service, troubleshooting, maintenance, and upgrades on security and life-safety systems
Support both current and end-of-life (EOL) products and platforms
Diagnose and resolve hardware and software issues
Perform software recoveries, upgrades, and system conversions
Install and support server/client software associated with security platforms
Service and Maintenance:

Intrusion detection systems
Access control systems
ULC fire monitoring systems
Intercom and duress systems

Complete ULC inspections for fire monitoring and monitored intrusion systems
Provide technical support to end users and internal field staff
Prepare clear, accurate service documentation and reports for management and compliance

Technical and Systems Knowledge

Strong troubleshooting capability across software, hardware, and network-related issues
Experience with system firmware updates and security patches
Familiarity with computer hardware repair and operating system support
Sound understanding of low-voltage and electronic systems
Working knowledge of computer networking and IT fundamentals

Leadership and Collaboration

Communicate clearly and professionally with clients, team members, and management
Effectively manage multiple service jobs simultaneously while meeting deadlines

Qualifications and Experience

Minimum 3 years of relevant service technician experience or experience in a related field
Knowledge of:

Low-voltage wiring and electronics
Computer networking and IT concepts

Strong knowledge of all aspects of installation of CCTV, Card Access, Intercom and Intrusion systems.
Experience or certifications with the following systems is an asset:

C-Cure 9000
Genetec Security Center
Avigilon ACC/ACM
Bosch Intrusion
Keyscan Aurora
Kantech Corporate/ Global
Commend
Milestone
ExacqVision
March Networks
WHIMIS

Comfortable working at heights
Boom/ Scissor Lift experience is an asset
Fluent in English (verbal and written)
Valid class 5 driver’s license with a clean driving record
Ability to pass government security clearances and criminal background checks

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