Security
Event Security – Seasonal
📍 Madison TN | Seasonal | Sept – Nov
Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.
Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.
What You'll Do
As a Seasonal Event Security team member, you are the first line of safety for our guests, staff, and performers. Your presence, professionalism, and situational awareness keep the experience running smoothly—so everyone can focus on the fun.
Access Control & Crowd Management
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Monitor entry points, exits, and designated zones throughout the event footprint to ensure authorized access and orderly guest flow
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Conduct bag checks, ticket verification support, and prohibited item screenings at entry in accordance with company policy
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Manage crowd density in queues, attraction entrances, and high-traffic areas to prevent overcrowding and maintain safe throughput
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Direct guests clearly and professionally to maintain organized movement throughout the venue
Incident Response & De-escalation
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Identify and respond to disruptive, unsafe, or suspicious behavior using calm, professional de-escalation techniques
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Immediately report incidents, ejections, or emergencies to the security lead and operations management via radio
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Coordinate with on-site EMTs, local law enforcement, and event leadership when situations require escalation
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Complete accurate incident reports for all security-related events during each shift
Venue Safety & Patrols
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Conduct regular patrols of the event space, parking areas, and perimeter to deter misconduct and identify hazards
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Remain alert and visible throughout the full duration of each shift—your presence is part of the deterrent
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Support emergency evacuation procedures and assist guests with special needs as directed