Self Service Counter Sales
Location: Muncie U Pull
6345 Kansas Ave., Kansas City, KS 66111
Friday through Tuesday 8am - 5:30pm
This position is primarily responsible for sales and customer service at an Aesop self-service location. Counter Sales Associates carry out the mission and objectives of to achieve the desired outcomes. Sells salvaged autos, parts and accessories to individual customers, body and mechanical shops. Builds relationships with existing and new customers to continue to create trust. Represents the company professionally and ethically possessing a high level of integrity.
Key Responsibilities and Essential Job Functions
- Customer Relations
- Serves as the primary point of contact with all customers, treating each one with courtesy and respect.
- Maintains and builds relationships with new and existing customers.
- Embodies Aesop Auto Part's core values.
- Skilled in the art of listening. Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
- Answer parts or auto requests in a manner that offers the best customer experience while supplying the best solution available for the customer's situation.
2. Drives Sales
- Provides pricing, product information, lead time information, and updates to customers as necessary.
- Develop new customers and continue to increase the number of customers being serviced.
- Manage existing orders regularly in an effort to minimize any issues that may negatively affect the customer experience.
- Follow up on existing quotes and leads by reaching out to customers in the form of communication they prefer.
- Offers different approaches to the same process inspiring innovation.
- Meets sales team objectives.
- Work the sales phone cue.
- Quotes formally and informally as needed.
3. Administrative-Category of responsibilities
- Enter orders correctly within system, work within timeframes to expedite orders
- Ensures CRM database is maintained; both accurately and timely.
- Responsible for all COD collections on all drop ship transactions. Follow up on all warranty and core returns because those can also lead to open COD issues.
- Obtain credit information about prospective customers.
- Incorporates technology in the sales process as needed.
- Reports virtually all communication, verbal and written, to Sales Manager daily.
4. Business Acumen
- Present self in a professional manner.
- Clear communication with all departments of production and order fulfillment with respect while maintaining a customer-minded form of communication.
5. Perform Other Duties as Assigned
- Works in customer-facing environment when onsite.