Senior Account Executive (2D + 3D Print, Direct Mail + Branded Merchandise), London

Purpose of the job
Our Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time.

You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities.

The areas of spend under management with this FMCG client are 2D Print, POSM (Point of Sale Materials) Direct Mail and Promotional Items.
This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Central London, and you need to be able to readily access that location.

Key responsibilities

Provide technical support across Print and POSM projects from brief to delivery
Take clear client briefs, manage timelines, and keep projects moving smoothly
Attend briefings and status calls to stay aligned with client needs
Suggest smart alternatives, innovations, and value‑adding ideas
Brief suppliers and oversee production to ensure quality, accuracy, and on‑time delivery
Maintain strong communication with the account team and clients throughout
Manage scope changes, highlight cost impacts early, and ensure correct invoicing
Track and record all activity using the required tools and processes
Review completed projects to drive continuous improvement with clients and suppliers
Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports

Knowledge, skills + experience

Print or Marketing experience with client-facing/focused experience - excellent interpersonal skills
Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously
A keen eye for detail plus developed time management and prioritization skills
Excellent communication skills - verbal, written + presentation
MS 365 capability especially Outlook, Excel, PowerPoint + Word
Hands-on, team player with a positive proactive approach with a determination to achieve excellence
Can work alone and prioritize workloads

Essential criteria

Awareness of Print either from a procurement role or direct manufacturing
Client-facing and comfortable hosting meetings and briefing with our own internal stakeholders
Microsoft trained and proficient in Excel + PowerPoint
Travel to client site in London and other HH Global locations occasionally when required

The Talent Acquisition Partner managing this hire is Ellie Leiper.

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