Senior Accounts Receivable Specialist

Job Purpose:

The Senior Accounts Receivable Specialist manages a large portfolio of customer accounts and is responsible for maintaining accurate receivable balances, applying customer payments, monitoring aging, collecting past-due balances, and resolving billing and payment discrepancies.

Essential Duties and Responsibilities:

- Manage a large portfolio of customer accounts, potentially across multiple ERP systems, prioritizing work based on aging, outstanding balances, payment history, and collection risk.

- Review accounts receivable aging reports regularly and maintain documented collection plans for past-due accounts.

- Contact customers by phone and email to collect outstanding balances, confirm payment commitments, and resolve payment delays.

- Record collection activity, customer communications, disputes, and promised payment dates accurately and consistently.

- Process and apply customer payments, including checks, ACH payments, wire transfers, and credit card payments, to the correct customer, invoice and company.

- Research and resolve unapplied cash, short payments, overpayments, deductions, duplicate payments, and other account discrepancies.

- Reconcile customer accounts and investigate differences between customer records and company records.

- Work with sales, operations and accounting teams to resolve billing disputes.

- Identify accounts requiring escalation, credit review, payment arrangements, or collection action and make recommendations to management.

- Support month-end close by preparing receivables schedules, reconciling assigned balances, and researching outstanding items.

- Provide management with aging reports, collection updates, dispute summaries, and other requested accounts receivable information.

- Maintain supporting documentation and follow established approval requirements for credits, adjustments, write-offs, and refunds.

- Identify opportunities to improve cash application accuracy, collection follow-up, reporting, and multi-system workflows.

- Assist with audits and other accounting projects as needed.

Other Duties and Responsibilities:

- Any and all other duties assigned by management.

Qualification Requirements:

- At least three to five years of accounts receivable experience, including direct responsibility for a large, high-volume customer portfolio.

- Demonstrated experience managing accounts receivable for multiple companies or across multiple ERP systems simultaneously.

- Proficiency with Microsoft Excel, including sorting, filtering, lookup functions and pivot tables.

- Strong attention to detail and the ability to manage competing priorities and recurring deadlines.

- Clear, professional written and verbal communication skills.

- Ability to work independently, exercise sound judgement, and escalate issues appropriately.

- High school diploma or equivalent; associate’s or bachelor’s degree in accounting finance, business administration, or related field preferred.

Please forward resume to jchrist@deltamat.com for Jenna Christ and aphillips@deltamat.com for Ashley Phillips.