Senior Administrator- Support Services and Logistics

Job Purpose

Support the achievement of organizational objectives by managing daily administrative and operational activities, resolving stakeholder requests, and contributing to continuous process and service improvement initiatives within the department.

Roles and Responsibilities

Strategy

• Contribute recommendations to departmental plans and programs by analyzing recurring issues, stakeholder feedback, and anticipated demand patterns.

• Achieve assigned performance indicators related to response timeliness, service quality, and stakeholder satisfaction.

• Support in provision of data-driven insights to empower planning, resource allocation, and decision-making.

Operations

• Manage and respond to stakeholder inquiries, requests, and approvals through designated communication systems in line with established protocols and service standards.

• Access, interpret, and update relevant records or databases to ensure accurate information, smooth transaction processing, and traceable documentation.

• Maintain confidentiality and accuracy in recording all cases, observations, and follow-ups in the departmental system.

• Track progress of escalated matters, ensure resolution, and communicate outcomes effectively to relevant parties.

• Liaise with internal teams to coordinate inputs, clarifications, or endorsements needed for issue resolution or workflow completion.

• Prepare and submit periodic operational and statistical reports highlighting service performance, workload trends, and improvement opportunities.

• Maintain inventory of office supplies, stationery, and consumables; ensure timely replenishment and cost-effective procurement in coordination with the Supply or Procurement team.

• Oversee maintenance of office assets and equipment (printers, telephones, etc.) and log maintenance requests as per approved procedures.

• Ensure all departmental documents, memos, and correspondence adhere to approved templates, branding, and documentation standards.

• Disseminate internal communications, circulars, or announcements within the department and track acknowledgments where required.

Product / Process Improvement

• Identify recurring administrative or workflow challenges and propose process or communication enhancements to improve operational efficiency.

• Recommend updates to procedures, templates, or reference materials based on stakeholder feedback, regulatory changes, or operational learnings.

• Participate in quality assurance or training initiatives, sharing observations that strengthen process compliance and service consistency.

Physical Working Conditions

• Primarily office-based, with occasional visits to service providers and vendors