Senior Agent Product Manager

About the Role

This Senior Agent Product Manager role sits at the intersection of enterprise customer success, technical delivery, and AI product strategy within a fast-growing fintech automation company. You'll be the primary owner of complex end-to-end implementations, embedding an AI agent platform directly into enterprise customers' operations. The work is high-impact: directly shaping how financial institutions automate and scale their customer operations through cutting-edge AI.

What You'll Do

• Scope and lead end-to-end implementation projects that deeply integrate the AI platform into customer environments and drive measurable outcomes.

• Conduct deep-dive discovery with enterprise customers to define objectives, requirements, and operational context for successful deployments.

• Guide customers in tailoring and optimising AI agent capabilities to solve unique operational challenges and maximise resolution rates.

• Analyse performance data proactively to track AI effectiveness, drive continuous improvement, and demonstrate customer value.

• Serve as the primary technical interface during pre-sales cycles, including running proof-of-concepts and managing technical due diligence.

• Collaborate closely with AI, Engineering, and Sales teams, acting as the voice of the customer to shape the product roadmap.

• Build scalable onboarding and implementation processes that set customers up for long-term success.

• Manage project risks and governance around AI deployments, ensuring compliance with security and responsible AI standards.

What We're Looking For

• 5+ years in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations.

• Hands-on experience with APIs, system integrations, and technical solution design in enterprise environments.

• Track record of owning and delivering complex, multi-stakeholder technical projects end-to-end — from scoping through go-live.

• Experience gathering complex business and technical requirements from enterprise customers through structured discovery.

• Comfort using analytical tools, SQL, or data warehouses (e.g. BigQuery) to surface insights and guide decisions.

• Experience supporting pre-sales cycles, including designing and running POCs.

• Familiarity managing compliance, security, or risk governance requirements in regulated or enterprise technology deployments.

• Background in financial services, banking, or fintech is a strong plus.

• Experience with AI/ML product management, agent-based automation, or intelligent workflow design is advantageous.

• Entrepreneurial mindset — comfortable creating structure in ambiguity and finding pragmatic, creative solutions.

Location

On-site in Los Angeles, CA. Visa sponsorship is not available for this role.