Senior Agile Delivery Manager
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.
Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives.
Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
Your Role in Our Mission
We are expanding our Delivery function to support a growing portfolio of cloud‑based, high‑availability SaaS products. With a significant number of engineering squads operating across regions, we are looking for a high‑impact Senior Agile Delivery Manager who thrives in complex engineering environments and can bring clarity, structure, and predictability to multi‑team delivery.
This is a high‑ownership, hands‑on individual contributor role. You will directly own delivery for 3–4 engineering squads, working closely with Product, Engineering, Architecture, and fellow Agile Delivery Managers to ensure seamless delivery across features, platform initiatives, technical debt, and incidents.
If you excel at system‑level thinking, cross‑team alignment, and delivery orchestration in cloud environments, this role is for you.
What’s In It For Me?
A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including:
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books, and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing!
Flexible, Hybrid Working:
Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.
Delivery Ownership (Across 3–4 Engineering Squads)
- Own end‑to‑end delivery for 3–4 engineering squads, ensuring clear priorities, strong execution discipline, and predictable delivery outcomes.
- Maintain a deep understanding of each squad’s roadmap, capacity, constraints, and performance.
- Lead delivery across product features, technical debt, platform improvements, and operational work (incidents, resilience, support).
- Ensure readiness for delivery through well‑structured backlogs, aligned objectives, and clear acceptance criteria.
Cross‑Team Delivery & Dependency Management
- Work closely with other Agile Delivery Managers to manage dependencies across 30+ global engineering squads.
- Coordinate sequencing, risk management, and alignment for transversal initiatives spanning multiple teams.
- Facilitate cross‑squad forums (Scrum of Scrums, dependency reviews, release readiness syncs).
- Maintain clear documentation of dependencies, risks, and mitigation plans (RAID logs, delivery boards).
Agile Ways of Working (Multi‑Team Environment)
- Facilitate agile ceremonies for assigned squads (stand‑ups, sprint planning, refinements, reviews, retros).
- Champion lean, scalable delivery practices that work across multiple teams and regions.
- Promote continuous improvement and delivery discipline across squads.
- Support teams in iterative planning, effective estimation, and realistic forecasting.
Technical Delivery & Engineering Alignment
- Understand architectural patterns used across squads (APIs, microservices, cloud services, CI/CD pipelines).
- Partner with Engineering Leads and Architects to identify and manage technical risks, platform dependencies, and environment constraints.
- Feed technical incidents, post‑mortems, and reliability improvements into delivery plans and backlogs.
- Ensure technical debt and resilience initiatives receive appropriate prioritisation and visibility.
Communication & Stakeholder Management
- Provide clear and concise updates on progress, risks, delivery confidence, and scope changes to senior stakeholders.
- Act as the primary delivery partner for Product Managers and Engineering Leads.
- Translate complex technical issues into business‑relevant insights.
- Maintain strong relationships across Engineering, Product, Security, Data Protection and Architecture.
Process, Tooling & Continuous Improvement
- Shape delivery practices to support consistency and predictability across global teams.
- Use delivery metrics (lead time, cycle time, throughput, deployment frequency, incident trends) to drive improvement.
- Support squads in adopting effective tooling (Jira, Confluence, Miro, dashboards).
- Champion a culture of learning, experimentation, and operational excellence.
- Proven experience as an Agile Delivery Manager or Delivery Lead in a tech‑first or SaaS organization.
- Experience managing delivery for multiple squads simultaneously (typically 3–5 teams).
- Strong understanding of the software development lifecycle (SDLC) and modern engineering practices.
- Hands‑on experience coordinating delivery in cloud-native environments (AWS, Azure, GCP).
- Familiarity with microservices, APIs, CI/CD pipelines, DevOps practices, and modern cloud architectures.
- Experience supporting incident response and post‑incident delivery.
- Demonstrated ability to identify and manage cross‑team dependencies in scaled engineering organizations.
- Skilled facilitator of Agile ceremonies and delivery rhythms.
- Experience with lightweight scaling practices (Scrum of Scrums, dependency boards, cross‑squad planning).
- Ability to coach teams on effective delivery habits and continuous improvement.
- Familiarity with SAFe, LeSS, or other scaled agile frameworks (practical experience preferred, not required).
- Strong experience with Jira, Confluence, Miro, and delivery reporting tools.
- Screening interview with the Talent Acquisition Partner
- First Stage Online interview with the VP of Delivery and Delivery Director
- Final interview with the CTO
At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!
Be comfortable. Be you.
We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!