Senior AI & CX Solutions Engineer
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Summary
NiCE is hiring a Lead Professional Services Engineer (AI) in Sydney to deliver enterprise contact centre implementations spanning CXone, AI solutions, and CRM integrations. The role blends technical architecture and consulting, leading projects from pilot through go-live and hypercare while mentoring junior staff.
NiCE in Sydney is seeking a Lead Professional Services Engineer (AI) to deliver specialized expertise for enterprise contact centres, including CXone, AI solutions, and CRM integrations. You will lead complex implementations from pilot to deployment and mentor junior staff. This role blends technical delivery with business consulting: design architectures, manage risks, coordinate with project teams, and ensure customer success through testing, go-live, and hypercare. J-18808-Ljbffr