Senior AI Solutions Engineer (Forward Deployed)
Salary: Rp 11.000.000 – Rp 15.000.000 per month
About the role
This is a senior, hands-on, client-facing role. You will own AI solutions for our clients end to end: running discovery, designing the solution, building and integrating the AI agents yourself, and staying accountable until they deliver measurable results in production. Half solution architect, half engineer, fully owning the outcome. You will also be a go-to technical reference for the team and help junior members grow.
Key responsibilities
Lead client discovery and translate business requirements into AI use cases and solution designs, together with product, engineering, and customer success
Build and configure production AI agents (chat and voice), including LLM prompts, RAG knowledge bases, agentic flows with tool calling, and AI to human handover logic
Build and guide integrations with client systems (CRM, payment, ticketing, internal APIs) via REST APIs and webhooks
Own deployments end to end: testing with real data, go-live, reliability, and continuous optimization
Present live demos and solution walkthroughs to client stakeholders, including senior management
Monitor performance metrics and analyze conversation data to improve resolution, engagement, and conversion
Conduct client workshops and training to drive AI adoption across client organizations
Manage multiple client projects in parallel, set priorities, and keep delivery on schedule
Mentor junior team members, review their work, and set best practices for AI solution delivery
Create documentation and playbooks, and feed client insights back to product for new features
About you
3+ years in client-facing technical roles (solutions engineering, presales, implementation, or AI delivery), with at least 1 year hands-on building LLM-based solutions
Proven track record of building chatbots, voicebots, or AI agents that went live in production, ideally including RAG, agentic workflows, or AI to human handover
Hands-on with Python or Node.js, REST APIs, webhooks, and JSON; comfortable debugging integrations yourself
Solid understanding of LLM concepts: prompt engineering, RAG, embeddings, tool/function calling, and evaluation
Experience delivering multiple client projects in parallel with clear ownership of timelines and outcomes
Confident running discovery sessions, live demos, and workshops with client stakeholders
Experience leading or mentoring a small team, formally or informally
Strong data and metrics mindset to measure and improve AI performance
High agency: comfortable with ambiguity, proposes direction, and drives decisions without waiting for perfect requirements
Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent practical experience
Fluent in English (spoken and written) is a must, plus fluent Indonesian
Willing to work full-time on-site in Jakarta (Hybrid)
Nice to have (Strong point):
Experience with voice AI (STT, TTS, voicebot deployment)
Exposure to WhatsApp Business API, omnichannel, or contact center platforms
Experience with multi-agent orchestration or LLM observability tools
Experience working with regional clients (Singapore, Malaysia, Australia, Thailand)
About us
Mimin enables businesses to design AI-powered conversational journeys that help them connect with customers, increase engagement, and improve sales conversion for organizations across 6 countries. As an official Meta Business Solution Provider, we deliver personalized, real-time communication across WhatsApp, web, social, and voice, with seamless AI to human handover.