Senior Analyst, Business Application Support

POSITION SUMMARY:

Supporting the Singapore based Regional Office and APAC markets, you will own the maintenance and optimization of the ERP system (focusing on Finance and Trade-Logistics/Inventory Management) and related integrated business applications. Key responsibilities include master data management, providing expert administrative and end-user support, and actively driving issue resolution and system enhancements.

KEY RESPONSIBILITIES:

System Administration & Master Data:

• Execute administrative support functions, including managing master data integrity within the Production environment.
• Specific tasks include supplier onboarding and vendor extension processing for the Procurement Application.

Front-Line User Support:

• Provide first and second-level support to end-users, ensuring the timely and effective resolution of all application issues and queries.

Advanced Issue Resolution & Prevention:

• Perform complex log file analysis and root cause identification for recurring or critical issues.
• Analyse, document, and track the entire issue lifecycle, including decisions, successful/unsuccessful actions, and final resolution steps.
• Evaluate documented resolutions and analyse trends to recommend and implement solutions that prevent future occurrences of similar issues.

Service & Application Improvement:

• Drive enhancements focused on early detection of incidents and faster system recovery.
• Identify and implement automation for repetitive and manual administrative tasks.

Reporting & Business Intelligence:

• Responsible for generating timely, user-centric reports and analytics that directly support and meet the needs of business stakeholders.

Data Model Design & ETL:

• Design data models and develop Extraction, Loading, and Transformation (ETL) rules based on documented user requirements.

Performance Monitoring:

• Analyze Key Performance Indicator (KPI) Metrics and monitor Service Level Agreement (SLA) fulfillment related to annual maintenance service contracts.

Application Improvement Projects:

• Actively participate in Business Application improvement initiatives and other ad-hoc projects.
• Provide essential user support during User Acceptance Testing (UAT) and post-implementation phases of all assigned projects.

KEY REQUIREMENTS:

• ERP Platform Experience: Minimum 5 years of direct experience supporting Microsoft Dynamics AX 2009 and other business applications.
• Proven knowledge and experience supporting ERP platforms and Application Management Services solutions.
• Strong practical understanding of data structure and proficiency in SQL querying for Business Intelligence (BI) and reporting purposes.
• Bachelor’s degree in a relevant field of study (e.g., Computer Science, Information Technology, Finance, Business Administration).
• Strong business process understanding across Financial Accounting and Trade Logistics workflows.
• Deep systems and data experience covering procurement, financial accounting processes, and trade logistics.
• Problem-Solving: Possess strong analytical and problem-solving skills to diagnose complex application issues.
• Communication: Demonstrate strong and effective verbal and written communication skills for interacting with end-users and stakeholders.
• Attitude: Self-motivated and self-confident, with a positive and proactive ability to accept and respond to technical challenges.

ABOUT MENARINI ASIA-PACIFIC

We are a global, family-owned healthcare company where our people are our priority. Present across 13 markets in Asia-Pacific, here’s why you should join us:

• Local Market Expertise, Global Footprint: As a global family-owned company, we value local knowledge and expertise to invigorate the lives of patients, people and partners
• Inclusive Flexible Workplace: We are committed to foster a culture of respect and inclusive teamwork to ensure equal opportunities in a flexible workplace
• Versatile Learning and Vibrant Opportunities: Our diverse portfolio of products in varied therapeutic areas across prescription and consumer health presents opportunities for you to take ownership of your career
• Empowered to be Entrepreneurial: We operate in a dynamic, low-bureaucracy environment where swift decision-making allows us to make a real impact
• Sustainability and Care: Be part of a company that cares. Together, commit to sustainable workplaces

Join us and invigorate lives! For more information about Menarini Asia-Pacific, please visit www.menariniapac.com.