Senior Analyst, Business Support

This position is responsible for the Quality Assurance and Escalation part of Risk Operation Management department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary

Essential Functions：

1. Proactively identify, document, and analyze issues; distinguishing problems that can be solved internally from problems that need to be directed externally to other teams; identifying training needs; and correcting issues with files and data.
2. Demonstrate up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others. Supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
3. Support the execution and implementation of strategic initiatives by evaluating processes and procedures for potential improvement opportunities; working with relevant teams to evaluate initiatives and determining plan capacity and capabilities needed for growth; executing integration plans for strategic initiatives' support of operations; and using metrics to track accuracy and performance to ensure continuous improvement.
4. Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
5. Contribute to cross‑team project delivery: manage schedules and budgets, mitigate project risks, ensure adherence to internal and external regulations, and deliver milestone objectives aligned with project strategy. Model compliance with company policies and embed organizational mission, values and ethical standards into business planning and execution; support colleagues to apply these principles in day‑to‑day operation.
6. Report business area information by analyzing and reporting metrics; identifying and recommending opportunities for improvement; determining performance; and creating reports to provide recommendations to support business decisions.

Key Skills:

Business Process Mapping, Process Mapping, Business Process

Entry Requirements:

1. Bachelor’s degree with at least 2 years’ experience in operations, retail, project management, or related area.
2. Strong oral and written communication skills in Mandarin and English.

Preferred Qualifications:

1. Master’s degree.
2. PMP certification, experience working with AI development or excellent analytic skills.