SENIOR ANALYST
| Program: | Rentokil Terminix |
| BLI Name: | Renotkil Operations_APAC |
| Designation: | Senior Analyst |
| No of Head Count (s): | 1 |
| New Hires/Replacement Hires (HC) by Designation | New Hire |
| Billed /Unbilled / BU / OPS Bench | Bench |
| SFDC ID for Billed New Opportunity | NA |
| Reasons to hire Unbilled / Bench | New Bench |
| City / Location: | eClerx Manila |
| Standardized skillset: [Refer attached excel] | Calibration & Standardization |
| Constructive Feedback & Coaching: | |
| Data Analysis & Pattern Recognition: | |
| Shift (APJ / EMEA / US / Any combination): | APJ |
| Reporting Manager : | Gijo Thomas |
| Educational Background: | Degree or diploma in Finance, Accounting, Business Administration, or a relevant professional course |
| Experience Required: | 5+ years of experience as Quality Analyst |
| Job Description: | A detail-oriented Quality Analyst to evaluate, maintain, and elevate our customer service standards. In this role, QA will review customer interactions (calls, chats, emails) to ensure compliance, accuracy, and an exceptional customer experience. Your insights will directly drive agent coaching and continuous process improvemen |
| Client Approval mail: | NA |
| Comments | Attached email from Leadership for the hire |
| Preferred Start date: (induction date) | TBD |
| Collaborators: | |
| Workplace: WFM, WIO, Hybrid | WIO |