Senior Analyst Salesforce Product Owner
Summary
Owns the Salesforce product backlog, writes user stories, and makes tactical decisions to improve CRM features and customer experience.
You create, prioritize, and maintain the product backlog; write user stories; participate in sprint planning and reviews; make tactical product decisions; maintain documentation; communicate progress to stakeholders; measure performance; champion customer experience; and coordinate with UX, development, IT, and marketing.
Responsibilities
- Create, prioritize, and maintain the product backlog
- Write user stories defining functionality and requirements
- Participate in sprint planning and reviews
- Make tactical decisions about product features, priorities, and trade-offs
- Maintain product documentation
- Communicate product progress, updates, and changes to stakeholders
- Measure product performance
- Champion the customer experience
Requirements
- 3+ years of experience
- Bachelor's degree equivalent
- Product ownership
- Salesforce
- CRM
- Oral communication
- Written communication
- Prioritization
- Multitasking
- Attention to detail
Benefits
- 20 paid time off days
- 11 paid holidays
- 8 hours of volunteer time off yearly
- 401K retirement savings plan with matching and company contributions
- Student loan pay downs
- 529 educational savings assistance programs
- Tuition reimbursement
- Employee stock purchase plan
- Financial learning center and financial coach access
- Medical, dental and vision insurance
- Life insurance
- Short- and long-term disability insurance
- Health Savings Account with employer contributions
- Healthcare FSA
- Critical illness insurance
- Accident and hospital indemnity insurance
- Well-being program
- Adoption, surrogacy and fertility assistance
- Paid parental and caregiver leave
- Dependent Day Care FSA
- Back-up child and adult/elder care days
- Childcare discounts
- Employee Assistance Program
- Discounted Weight Watchers program
- Employee discount programs
- Travel allowances
- Relocation assistance
- Signing bonus
- Equity