Senior Application Analyst

The Senior Application Analyst must have experience in conducting analysis of various commercial off-the-shelf computer applications and internal applications and identify strengths and weaknesses for use in different environments. They must also have experience in the study of application and the consumption of system resources and be able to detect problems such as deadlocks, run away jobs as well as security issues. The Senior Application Analyst must be able to direct and guide junior members of a project team and give feedback to developers.

The analyst will triage and address incidents, problems, and service requests while applying commercial-level customer support. We’re looking for a service-focused leader who thrives on the opportunity to help VA users solve problems.

Must have:
• Experience in a user-facing IT operations environment

• Experience with ticket management through tools, including Jira Service Desk, Remedy, or Service Now

• Experience with seeing things from a customer-centric perspective

• Experience providing service desk support to large organization

• Possession of excellent oral and written communication skills

• Ability to learn quickly and apply analytical thinking skills to solve problems

Nice to have:
• Understanding of security disciplines and security principles, concepts, policy, and regulations

• VA experience

All your information will be kept confidential according to EEO guidelines.We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.