Senior Application Specialist ServiceNow

Provide deep application expertise and hands-on implementation capabilities to configure, support, troubleshoot and continuously improve assigned.

Main Tasks & responsibilities

• Act as the primary technical expert for assigned ServiceNow modules and platform components.
• Configure, maintain and optimize ServiceNow workflows, forms, business rules, catalog items, integrations and data structures.
• Analyze, troubleshoot and resolve incidents, service requests and platform-related issues.
• Implement approved changes, enhancements and ServiceNow configurations.
• Execute testing activities and support the deployment of platform releases and upgrades.
• Maintain application documentation, knowledge articles and work instructions.
• Monitor platform performance and proactively identify improvement opportunities.
• Collaborate with Application Managers, Engineers, business users and external service providers to deliver effective solutions.
• Ensure compliance with defined quality, security and operational standards.

Profiles

• Degree in Information Technology, Business Information Systems, Computer Science or equivalent practical experience.
• 3+ years of experience in ServiceNow administration, configuration and application support and maintenance.
• Strong functional and technical expertise in ServiceNow and related IT service management processes.
• Hands-on experience with ServiceNow configuration, administration, testing, troubleshooting and issue resolution.
• Good understanding of ServiceNow platform capabilities, module dependencies and application lifecycle management.
• Experience working with ServiceNow modules such as Incident, Request, Change, Problem, Service Catalog and CMDB.
• Strong analytical and problem-solving skills with a structured and quality-focused approach.
• Collaborative mindset with the ability to work effectively with business users, technical teams and service providers.