Senior Application Support
Job Descriptions:
Take ownership of complex application issues, perform Root Cause Analysis (RCA), and propose preventative measures to avoid issue recurrence.
Prepare and deliver detailed incident reports, root cause analyses, and system performance summaries directly to clients.
Conduct regular weekly or monthly update meetings with internal stakeholders and clients to communicate system health, ticket resolution progress, and ongoing improvements.
Proactively monitor system performance, analyze logs, and configure alerts to address anomalies promptly before they impact end-users.
Collaborate effectively with Development teams to escalate deep technical bugs, assist in testing, and help deploy new patches or releases to the production environment.
Create, update, and maintain Knowledge Bases and Standard Operating Procedures (SOPs).
Develop scripts to automate repetitive manual tasks, reduce toil, and improve overall service efficiency.
Experience managing the support team and support tickets to ensure strict compliance with company SLA standards and customer expectations.
Others as assigned by the Supervisor
Qualifications:
Bachelor’s degree or higher in Computer Science, Information Technology, or a related IT field.
At least 5-7+ years of work experience in IT Service Management, Production Support, or other IT-related fields.
Demonstrates a strong sense of ownership and accountability for all assigned projects and tasks.
Excellent verbal and written communication skills, with the ability to collaborate as a strong team player and explain complex issues to non-technical audiences.
Proven experience in troubleshooting and investigating IT system/application incidents utilizing a structured approach to problem-solving.
Experience and solid knowledge of SQL and PL/SQL are highly preferred.
Good service-minded approach with a proactive dedication to client and user satisfaction.
Ability to work well under pressure, managing high-impact critical incidents calmly and effectively.
Benefits:
Working with a dynamic team, you will have a chance to learn new skills and to gain valuable experience
Performance Bonus Average at 1 month
Provident Fund 6% of salary
Annual Salary Increase 2 Times / Year
Group Insurance Accident
(THB 9,000/Accident)
IPD (THB 3,000/Day)
OPD (THB 1,000/Call/Day)
Dental (THB 2,000/Year)
TGIF(Thank God It’s Friday)Party THB 300 per week
Notebook Provided
Annual Leaves 10 Days / Year
Passing Toeic speaking, you will get 2,000THB/ month (Add to your salary)