Senior Application Support & DBA

Key Responsibilities

Application Support:

• Monitor systems and provide support for enterprise applications, ranging from L1 to L2 depending on your expertise.

• Investigate and resolve system incidents, and assist with application deployments, patches, and configuration changes.

• Act as the primary escalation point for critical production incidents, perform Root Cause Analysis (RCA) to implement permanent fixes, and maintain operational runbooks.

Database Administration:

• Handle routine DBA tasks such as user management, system health checks, verifying database backups, and running basic SQL queries for data validation.

• Follow established security, access controls, and compliance procedures.

• Take full ownership of installing and configuring database systems, optimize performance (query tuning & indexing), manage disaster recovery strategies, and automate routine tasks using scripts (e.g., Shell, Python, PowerShell, or .NET).

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Solid understanding of relational databases and proficiency in SQL.

• Familiarity with Linux or Windows operating systems, paired with strong analytical and problem-solving skills.

• Proven hands-on experience in L2 Support and Database Administration. Strong understanding of application architectures and APIs. Experience with Cloud platforms, DevOps practices, or ITSM tools (like JIRA) will be considered a strong advantage.