Senior Application Support Engineer – Banking Systems
About the role
We are seeking a highly skilled and motivated Senior Analyst to provide expert-level support and administration for our suite of financial crime compliance systems, with a primary focus on NICE Actimize. In this role, you will be the technical subject matter expert (SME) responsible for ensuring the stability, performance, and effectiveness of our fraud detection and anti-money laundering (AML) platforms. You will work closely with Compliance, Fraud Operations, and IT teams to troubleshoot issues, implement configurations, and support the systems that protect the bank from financial crime.
Key responsibilities:
Provide L2/L3 technical support for the NICE Actimize suite (e.g., ACT One, Watchlist Compliance, SAM, ERCM, IFM-X) in a 24/7 banking environment
Monitor system health, performance, and batch job processing (e.g., scenario execution, case management workflows)
Investigate, diagnose, and resolve complex technical incidents and service requests related to application errors, data feed issues, and user access
Perform routine application maintenance, including patching, upgrades, and environment refreshes in coordination with the infrastructure team
Implement and test changes to scenario tuning, rules, parameters, and risk models within the Actimize platform as directed by the Compliance team
Support the back-testing and calibration of fraud and AML scenarios to optimize alert quality and reduce false positives
Manage reference data, watchlists, and other static data configurations within the systems
Troubleshoot and support real-time and batch data feeds from core banking systems (transactions, customer data) into Actimize
Write basic SQL queries to investigate data discrepancies, validate feed completeness, and support ad-hoc data analysis for the business
Act as a liaison between IT infrastructure, application vendors (NICE), and business users (Compliance/Fraud Investigators)
Requirement:
Bachelor’s Degree in Computer Science, Information Technology, Finance, or related field.
3+ years of experience in Application Support / Production Support within banking or financial services.
Hands-on experience supporting core banking, payment, card, transaction, compliance, fraud, or other critical banking systems.
Experience providing L2/L3 technical support, including incident investigation, troubleshooting and root cause analysis.
Good hands-on experience with SQL for data investigation and troubleshooting.
Working knowledge of Unix/Linux and basic shell commands.
Experience supporting batch jobs, schedulers, data feeds, interfaces or transaction processing is highly advantageous.
Good understanding of ITIL processes such as Incident, Problem and Change Management.
Strong analytical, troubleshooting and communication skills.
Advantage:
Experience with NICE Actimize or other AML/Fraud platforms such as Oracle Mantas, SAS AML or Featurespace.
Exposure to AML, Fraud, Compliance or transaction monitoring systems.
Experience with banking payment networks such as SWIFT or other payment rails.