Senior Application Support Engineer

Key Responsibilities

• Manage end-to-end technical operations and service assurance of the CMS platform.
• Ensure platform availability, stability, performance, capacity, and business continuity.
• Monitor system health and technical/business KPIs and proactively identify anomalies.
• Troubleshoot critical production issues and perform Root Cause Analysis (RCA).
• Manage incidents, problems, escalations, patches, upgrades, and production changes.
• Analyze campaign-related issues involving targeting, eligibility, rewards, delivery, and customer experience.
• Coordinate with software vendors for advanced troubleshooting, SLA management, fixes, and enhancements.
• Support new CMS features, integrations, campaigns, and business requirements.
• Coordinate SIT/UAT, defect resolution, production deployment, and post-release validation.
• Work closely with Marketing, Sales, Digital, Retail, Customer Experience, and technical teams.
• Ensure compliance with applicable Information Security and Change Management requirements.

Required Technical Skills

✔ Linux / Unix
✔ SQL
✔ Oracle / MySQL / PostgreSQL
✔ REST APIs / Web Services
✔ Application & API Troubleshooting
✔ Log Analysis & Debugging
✔ Incident & Problem Management
✔ Root Cause Analysis (RCA)
✔ System Monitoring & Performance Tuning
✔ UAT & Production Deployment
✔ Telecom / VAS Architecture
✔ Campaign Management / Customer Engagement Platforms

Experience with scripting, automation, monitoring tools, API testing, ITIL processes, or DevOps practices will be an added advantage

What We’re Looking For

• Bachelor’s degree in CSE, Computer Engineering, IT, EEE, or a related discipline.
• 5–7 years of relevant professional experience.
• Strong exposure to Telecom VAS, CMS, Customer Engagement Platforms, or enterprise production application support.
• Proven ability to support high-availability, business-critical systems.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.
• Ability to coordinate effectively with business teams and technology vendors.
• Ability to take ownership and perform effectively during critical production incidents.

Candidates with direct experience in telecom operators, telecom technology vendors, VAS platforms, or large-scale customer engagement systems will be highly preferred.

Why Join Flyte Solutions?

• Work on enterprise software for leading local and global organizations.
• Exposure to modern cloud-native architectures and AI-driven technologies.
• Collaborative engineering culture with continuous learning opportunities.
• Competitive salary and career growth.
• Opportunity to work on Banking, FinTech, AI, Healthcare, and Digital Transformation projects.

📩 How to Apply

Please send your updated CV to career(@)flytesolutions.com

Email Subject: Application Support Engineer – CMS

Only candidates closely matching the required experience and technical profile will be shortlisted.

Please include:

• Updated Resume/CV
• Current Salary
• Expected Salary
• Notice Period
• GitHub Profile (Preferred)
• LinkedIn Profile (Preferred)

Flyte Solutions Ltd.
Morning Glory – Level 6 & 7
House 19, Road 13/C, Block-E
Banani, Dhaka 1213, Bangladesh

🌐 https://www.flytesolutions.com