Senior Application Support Executive
Salary: RM 4,000 – RM 5,000 per month
About the role
-Responsible for providing system and functional support for key business applications, including SCM, ERP, Batching Plant systems, softphone systems, and other online platforms.
-Assist in the implementation and deployment of application-related projects across the Central and Eastern regions, including Headquarters (HQ) and Plant operations.
-Analyze business data, develop reports and dashboards to support informed decision-making, provide training and guidance to end users, resolve system-related issues, and promote the adoption of AI and digital tools to automate workflows and enhance operational efficiency.
Key responsibilities
Provide system and functional support for SCM, ERP, Batching Plant systems, softphone systems, and other online platforms
Assist in the implementation and deployment of application-related projects across the Central and Eastern regions
Analyze business data and develop reports and dashboards to support informed decision-making
Provide training and guidance to end users
Resolve system-related issues
Promote the adoption of AI and digital tools to automate workflows and enhance operational efficiency
About you
Bachelor's degree in Computer Science, Information Technology, Data Analytics, or a related field
Minimum of 2 years of experience in supporting or managing ERP, SCM, and/or Plant systems
Hands-on experience with Windows Server, MS SQL Server, PostgreSQL, or similar database and server platforms
Practical experience in ETL development, data processing, and/or system integration across multiple business applications
Good understanding of business process workflows involving ERP, SCM, and Batching Plant systems
Strong troubleshooting skills with the ability to identify, resolve, and support functional users in addressing system-related issues
Intermediate proficiency in MS SQL Server, Oracle, or PostgreSQL, particularly for data extraction, querying, and manipulation
Good understanding of ETL concepts and practical experience with ETL tools
Ability to analyze, interpret, and visualize data to generate meaningful business insights
Familiarity with Power BI, Business Objects, Jet Reports, or other SQL-based reporting and business intelligence tools