Senior Application Support & Operations Lead - DevOps
Summary
On-site manager role in Kuala Lumpur (hired via Monroe Consulting Group for a leading IT organisation): leads L1–L3 production application support, incident management, and governance, driving stability and continuous improvement through automation and ITIL practices in collaboration with development teams.
Monroe Consulting Group partners with a leading IT organisation in Kuala Lumpur to hire a Manager for Application Support & Operations. This role oversees production operations, drives stability, and champions continuous improvement across enterprise applications.
You will lead L1–L3 support, manage incidents, and coordinate governance, with a strong emphasis on automation, ITIL practices, and cross‑functional collaboration with development teams.