Antal Sp. z o.o.

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Senior Application Support Specialist

Senior Application Support Specialist

📍 Warsaw, Poland (hybrid model: 3 days per week in the office)
🌍 International logistics organization

About the Role

We are looking for an experienced Senior Application Support Specialist ((Enterprise Platform Operations) to join a global team responsible for supporting and optimizing a portfolio of mission-critical, cloud-native applications used across a worldwide logistics network.

You will work in a modern technology environment focused on delivering highly scalable digital products built on microservices architecture, real-time data processing, and advanced cloud technologies. This role combines deep technical troubleshooting, platform reliability, performance optimization, and close collaboration with engineering teams to ensure seamless business operations.

As a senior member of the team, you will take ownership of complex production issues, contribute to strategic support initiatives, and help shape best practices across the application support function.

Your Responsibilities:

  • Manage and resolve application incidents within agreed service levels (SLAs)

  • Investigate and resolve complex production issues affecting business-critical applications

  • Collaborate with Development, DevOps, SRE, QA, and Infrastructure teams to implement permanent solutions

  • Communicate effectively with senior stakeholders regarding critical incidents, root causes, and improvement initiatives

  • Monitor application and system performance, identifying opportunities for enhanced stability, scalability, and supportability

  • Develop, maintain, and monitor Error Budgets for supported applications

  • Design and implement automated monitoring, alerting, and observability solutions

  • Lead support-related projects and continuous improvement initiatives

  • Analyze support metrics and application performance data to identify trends and optimization opportunities

  • Create and maintain technical documentation and knowledge base articles

  • Mentor less experienced team members and contribute to knowledge-sharing initiatives

  • Participate in an on-call rotation supporting a global 24/7 production environment

What We Are Looking For:

  • 4+ years of experience in Application Support, Technical Support, Production Support, or a similar role

  • Experience troubleshooting complex enterprise applications in production environments

  • Strong problem-solving and analytical skills

  • Good understanding of microservices architecture and distributed systems

  • Experience with ITSM processes and tools

  • Hands-on experience with Jira, Confluence, or other Atlassian products

  • Strong communication skills and ability to work with both technical and business stakeholders

  • Excellent English skills, both written and spoken

  • A proactive mindset, ownership attitude, and customer-focused approach

Nice to Have:

  • Experience with cloud-native applications and platforms

  • Knowledge of scripting or programming languages

  • Familiarity with Site Reliability Engineering (SRE) practices

  • Experience supporting high-availability, large-scale enterprise platforms

  • Background in monitoring, observability, and performance optimization

Technology Stack:

  • Kubernetes

  • Docker

  • Kafka

  • MongoDB

  • Cloud Technologies

  • Microservices Architecture

  • Atlassian Suite (Jira, Confluence)

  • ITSM Tools

  • Machine Learning & AI-enabled platforms

What’s in It for You:

  • Opportunity to support and improve large-scale global platforms used by thousands of users worldwide

  • Work with modern cloud-native technologies and engineering best practices

  • Exposure to highly scalable, high-availability systems and complex business processes

  • International and collaborative work environment

  • Professional development opportunities and access to experienced technology specialists

  • Benefits package including private healthcare (Luxmed) and sports card (Multisport)

Co zyskasz dzięki aplikacji na ofertę Antal?

Gdy Twoja aplikacja zostanie rozpatrzona pozytywnie (zostaniesz zaproszony/a do procesu), otrzymasz wsparcie Konsultanta/Konsultantki, który/a utrzyma z Tobą stały kontakt (mailowo lub telefonicznie), pomoże Ci przygotować się do rozmowy rekrutacyjnej z przyszłym pracodawcą oraz zatroszczy się o jakość procesu rekrutacyjnego, w którym aktualnie bierzesz udział.

Kim jesteśmy?

Jesteśmy liderem rekrutacji specjalistów i menedżerów oraz doradztwa w obszarze HR. Marka obecna jest w 35 krajach, w Polsce działa od 1996 roku. Przez ten czas zbudowaliśmy wiele karier kandydatów, dzięki elastycznemu i kompleksowemu podejściu do wszystkich rekrutacji. Antal tworzy ponad 130 profesjonalnych konsultantów ds. rekrutacji, którzy są oni nie tylko skutecznymi rekruterami, ale także wykwalifikowanymi doradcami, specjalizującymi się zarówno w zakresie wybranego sektora, jak i stanowiska.

Sprawdź inne aktualne oferty pracy na: https://antal.pl/dla-kandydata

Zaobserwuj nasz profil na LinkedIn: https://www.linkedin.com/company/antalpoland

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