Senior Applications Specialist
Senior Applications Specialist - Digital Radiography
Travel Required – On-site at multiple locations
Employment Type: Full-Time
Summary
Provide high-level support to Sales and Marketing through Konica Minolta Professional Services, including direct customer support, product applications, problem solving, and technical support. The primary focus is Digital CR/DR products, with secondary support for Ultrasound as needed. This role requires significant travel to customer sites and events.
Key Responsibilities
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Provide end-user application support and training for all Konica Minolta Medical Imaging USA, Inc. products, primarily Digital CR/DR.
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Work closely with Sales, Marketing, Field Service, Technical Service, and Customer Service to ensure customer satisfaction.
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Collaborate with Senior Product Manager, Digital, and Senior Commercial Marketing Manager, Digital to support business growth.
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Provide advanced troubleshooting and technical support for Latin America customers, resellers, and internal personnel.
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Serve as Technical Liaison for conventions, tradeshows, and other marketing events, including product demonstrations and training.
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Assist in development of educational and training materials for internal staff and external customers.
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Maintain expertise in at least three Digital product platforms; mentor junior application specialists as needed.
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Work collaboratively across departments to develop training procedures, guidelines, and evaluations for technical services personnel.
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Drive customer satisfaction by resolving complex issues and clearly communicating technical information to customers and management.
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Complete additional projects and assignments as directed by management.